[July 29, 2014]

NelsonHall Launches NEAT Vendor Evaluation and Assessment Tool for Multi-Process HR Outsourcing

NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist buy-side HR executives and Strategic Sourcing Managers in assessing vendor capability in Multi-Process HR Outsourcing (MPHRO).

The NelsonHall Vendor Evaluation and Assessment Tool (NEAT) for Multi-Process HR Outsourcing is now available to NelsonHall clients, and is also available for a period free-of-charge to buy-side organizations through NelsonHall and through its partners SIG and SSON.

The tool supports a number of potential Multi-Process HR Outsourcing requirements specifically addressing the needs of organizations with, for example, strong requirements for multi-country standardization, client-specific shared service transformation, and technology-led HR service enhancement.

Suppliers of MPHRO services covered by this NelsonHall Vendor Evaluation and Assessment Tool (NEAT) include Accenture, ADP, Aon Hewitt, Capita, IBM, Infosys, TCS, and Zalaris.

The NelsonHall Vendor Evaluation and Assessment tool for multi-process HR outsourcing is part of NelsonHall's "speed-to-source" initiative. The NEAT tool sits at the front-end of the vendor screening process and consists of a two-axis model: assessing vendors against their "ability to deliver immediate benefit" to buy-side organizations and their "ability to deliver innovation in support of client-specific requirements".

The vendors are scored against a wide range of criteria, establishing a number of scenarios, each representing a different business situation or client business need.

To add further value in applying the NelsonHall analysis to their own business situations and requirements, buy-side organizations can input their own weightings and tailor the MPHRO NEAT tool to their requirements against 39 individual vendor evaluation criteria. So they might say: "This set of weightings for multi-country standardization looks about right to me but I want to place more emphasis on analytics capability and level of employee self-service." This enables sourcing managers to use NelsonHall's MPHRO NEAT as an interactive tool via the web and tailor the criteria used to meet their own specific sourcing requirements.

About NelsonHall:

NelsonHall is the leading BPO and IT outsourcing research firm with analysts in the U.S., U.K., and Continental Europe. The company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research.

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