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India : DRISTI-SOFT - MARS INTERNATIONAL selects AMEYO for futuristic and customer-centered technology [TendersInfo (India)](TendersInfo (India) Via Acquire Media NewsEdge) A major provider in Contact Center and Enterprise solutions, Drishti-soft solutions, has announced the world leading pet food maker, Mars International, has picked up software-based solution Ameyo for its futuristic and customer-focused technology. The major pet food maker and marketer of the global pet food brand, Pedigree, MARS International, had deployed a major network solution provider to manage their large customer database, but the executives demanded a Customer Interaction Management solution that provides end-to-end functionality in terms of customer service. The business upgrades with Ameyo include CRM-CTI consolidation, providing agents with real-time customer information, rich capabilities for workforce analytics and strategic quality monitoring tools. Business Analyst/Site Manager, Mars International India Pvt Ltd , Jagadeesh Konathala,said : "After experimenting with multiple renowned solutions, we finally zeroed in on Ameyo. Within a few weeks, we were able to see exponential growth on operational efficiency of the organization. We are extremely satisfied with the ability of the technology to adapt to our ongoing needs." CEO, Drishti-soft Solutions, Bishal Lachhiramka, added : "We are excited to add Mars International; a renowned player in the industry to our growing customer base. With this addition we expect to be at the forefront of the contact center industry, offering state of the art technology infrastructure for present and future needs of the evolving business." (c) 2014 Euclid Infotech Pvt. Ltd. Provided by SyndiGate Media Inc. (Syndigate.info). |