|[July 03, 2014]
Thunderhead.com Expands Omni-Channel Cloud Engagement with Latest ONE Engagement Hub Innovation
LONDON --(Business Wire)--
a leader in enterprise solutions for customer engagement, has today
announced the release of its bulk generation capability for high volume
customer communications as an integrated component of its ONE Engagement
In another industry first, Thunderhead.com enables CMOs and leaders of
customer experience and customer service in enterprises to connect
real-time adaptive digital conversations and bulk content (e.g. print or
email) in context, and all managed from the cloud.
Organizations that rely on delivering millions of outbound
communications each month to their customers need to join up these
interactions as part of the overall customer journey, ensuring that
every customer conversation, whether service or marketing, contributes
to increasing customer engagement, driving increased retention and
lifetime value. The bulk generation capability from Thunderhead.com's
ONE Engagement Hub not only enables these large volumes of personalized
communications to be assembled but also connected with real-time
customer data across all touchpoints to deliver a seamless omni-channel
customer experience as part of a connected customer journey.
With this expaned capability, customers that require high-volume email
and print capability can now transform their traditional on premise
customer communications management (CCM (News - Alert)) function into a customer
engagement strategy that contributes to top line revenue growth. What's
more they benefit from the speed of deployment and the strategic
flexibility of the cloud.
Danny Rippon, Chief Solutions Officer, Thunderhead.com, today commented:
"This enhancement to our ONE Engagement Hub continues our commitment to
our customers to provide them with the most advanced capabilities to
manage every customer touchpoint, regardless of the media used, building
engagement and driving measureable business outcomes. True engagement
mandates the ability to handle communications at scale across the entire
customer journey, from interactive, real-time conversations on digital
devices to static but information-rich documents. The ONE Engagement Hub
enables businesses to easily integrate touchpoints so every conversation
with a customer is joined up and incremental, and delivers value both to
the customer and to the business."
As an acknowledged pioneer of customer engagement solutions
Thunderhead.com has recognized that customer communications are
increasingly taking place in real-time with a need for context and
adaptive insights. The ONE Engagement Hub is the solution that enables
businesses to connect today's complex customer engagement landscape
across every customer touchpoint (e.g. mobile, social, web, email,
print, contact center) and deliver a seamlessly connected customer
experience. With the ONE Engagement Hub businesses are realizing value
faster, increasing revenue and improving customer loyalty.
Thunderhead.com provides a suite of powerful SaaS (News - Alert) capabilities from its
ONE Engagement Hub.
The ONE Engagement Hub ties together customer insight, context and
journey behavior and uses these to inform interactions with customers
and partners across all touchpoints.
We make it easy for customer-facing teams to design and deploy great
customer journeys based on rich insight and through value-driven
interactions that lead to long-term engagement.
The result is that businesses have more power to drive revenue, brand
strength and differentiation by going beyond isolated interactions to
create the rich customer relationships that great businesses are built
on. Thunderhead.com serves its global customer base from offices located
in North America, Europe and Asia-Pacific.
Learn more at www.thunderhead.com
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