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Telephony System Replacement [TendersInfo (India)]
[July 01, 2014]

Telephony System Replacement [TendersInfo (India)]


(TendersInfo (India) Via Acquire Media NewsEdge) Tenders are invited for Telephony System Replacement. STATEMENT OF INTENT The Knoxville Utilities Board (KUB) is a governmental agency existing under the laws of the State of Tennessee and an independent agency of the City of Knoxville. KUB provides electricity, gas, water, and wastewater services to approximately 430,000 customers in Knoxville and parts of seven surrounding counties. KUB seeks proposals from interested firms and companies to provide a proposal for a phone system solution and professional services to implement a phone system solution across fifteen locations and/or buildings. All of the sites are located in Knox County (Tennessee). There is currently a hybrid of digital, analog and VOIP handsets across all of the sites. KUB is expecting to replace approximately 1600 handsets across the organization. At the main facility, KUB has a call center (approximately 50 seats) which receives approximately 80,000 calls per month. KUB is looking to standardize on a Voice over Internet Protocol (VOIP) solution. Along with this implementation, KUB is looking to replace voicemail and call center applications. In parallel to this project, KUB is currently scheduled to migrate to a hosted IVR solution in late 2014. 2.0 PRIMARY OBJECTIVES KUB anticipates that the phone system solution replacement will be a phased approach across all of the locations. KUB%s primary objectives include, but are not limited to, the following: ? Replace the current Nortel Network phone system, voicemail and call center applications ? New system will integrate with Audio Log, Nuance, Virtual Hold and Symon Boards ? Reduce support cost and facility space ? Standardization of telephony system to increase support staff efficiency ? Converge networks to reduce maintenance of multiple infrastructures ? Improve user experience and increase functionality for call center staff ? Improve experience for mobile users Questions Cut-off Date 2PM EDT Wednesday, July 9, 2014 Answers to Questions Posted 2PM EDT Thursday, July 17, 2014 ESTIMATED CONSTRUCTION COST:$0 TO $100,000. AND/OR CLASS REQUIRED CLASS A PRE-BID CONFERENCE DATE, TIME, AND LOCATION THERE IS NO PRE-BID CONFERENCE Major organization : KNOXVILLE UTILITIES BOARD Address : 445 S Gay St, Knoxville, TN 37902, United States Contact Person : Meghan Cianelli Country :United States Email : [email protected] Tender notice number : 17847 Notice type : Tender Notice Open date : 2014-07-25 Tender documents : T22822655.pdf (c) 2014 Euclid Infotech Pvt. Ltd. Provided by SyndiGate Media Inc. (Syndigate.info).



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