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Teleperformance call center professional future (Teleperformance profesionální call centrum budoucnosti) [TendersInfo (India)](TendersInfo (India) Via Acquire Media NewsEdge) Project Status : Active Project Phase : Execution Project Location : Czech Republic Registration number : CZ.1.04/1.1.02/94.01180 Amount: 3 562 167,00 CZK (17704436.634 US Dollar) Duration of the project: the first June 2013 to 31 May 2015 Region : Hradec Kralove Region, Pardubice Region Project Description : The company operates in the market of telemarketing, which is in the Czech Republic is constantly evolving. Due to the nature of the services provided has no specific focus, and therefore needs to have flexible and experienced staff. Lack of qualification reduces the ability of employees to keep his job and succeed in the job market. project will help to address this situation by providing employees with the necessary qualifications, the imposition of a sense of security in the labor market. project is largely focused on members of disadvantaged groups which are young people under 25 years of age and women. It will be implemented several training courses on general training of employees. The content of education was determined based on the needs of existing staff and corresponding responsibilities of their positions in society. After completion of the project will ensure the sustainability of the set level and quality of education existing internal trainers, who will be trained during the project so that they can subsequently as needed do kolovat new employees or employees who change job. í. Objectives of the project The project is do kolit call center employee in positions of operators and managers, employees and Internet technical department and implementation of a comprehensive education system. Target groups The target group consists of a total of 251 employees. Employees were selected for an educational activity because of the need to increase their competence and dissemination of knowledge that they need in their work. 1) This is particularly the staff of the position operator call center, where it comes in most of the young employees under the age of 25 years who work as operators and a large part of their job consists of active communication with the customer. People under 25 make up 36% of all employees. Due to the limited experience of the brief given by the labor market, their ability to communicate effectively with customers and address the challenges associated with performing work limited. The training will provide them with the knowledge and develop their skills in vocal expression, business skills and leadership call. 2) Managers in positions of first line and middle management. project will provide them with training to develop their managerial skills and enhance their competencies. 3) other professionals . The company wants to develop in the area of customer service and technical support are therefore included in the project staff working in professional positions. Training modules on the use of ICT technologies provide employees with the necessary knowledge and skills to enable them to meet new and broade Project completion date : 2015-05-31 12:00:00 Major organization : LION TELESERVICES CZ, A.S. Address : Erno Ko tála 870 Pardubice 53012 Czech Republic Website : http://www.tpcz.teleperformance.cz Contact : Ing. Ale Hýbner Country :Czech Republic Email : [email protected] Financier : European Union (EU), Financier address : Financier : European Union (EU) Rue de la Loi 200/Wetstraat 200, B-1049 Bruxelles/Brussels, Belgium Website : http://ec.europa.eu/ Tel: 32-2-2999696, 2993085 Fax: 32-2-2961749 (c) 2014 Euclid Infotech Pvt. Ltd. Provided by SyndiGate Media Inc. (Syndigate.info). |