|[June 24, 2014]
ComEd Launches The People Series
CHICAGO --(Business Wire)--
ComEd has launched The People Series, a collection of videos that
feature employees sharing unscripted thoughts about the work they do,
and how that work impacts the customer experience.
Among the first of these videos are two that focus on how emerging
technologies and data analytics are changing the electricity landscape. FutureGrid
(Smart Grid technology) and DataSpeak (Data Analytics), are
available now for review at ComEd.com/newsroom.
ComEd's increased focus on the customer experience, and ways the company
can improve customer interactions, is a central tenet of the work that
is under way to modernize the electric grid, changing a more than
100-year-old analog system into a true, 21st century system
capable of meetng customers' rapidly increasing demands in a digital
"Our employees are our power," said ComEd President and CEO Anne
Pramaggiore. "Our employees consistently offer ideas about ways we can
improve the customer experience and, in so doing, increase the value we
"Customers have an increased expectation for improved reliability, that
they can easily connect with us when they need information, and that we
are working to better meet their energy needs for the future," said Val
Jensen, senior vice president of Customer Operations. "Through employee
testimonials, this series demonstrates how we are striving to enhance
customers' experiences with us."
Over the next several weeks, ComEd will release more videos covering a
range of topics, including:
Clean and Quiet - Employee who helped plan a hybrid work vehicle,
contributing to environmental efforts
24/7 - Female line worker who is proud to help power lives
Reading Right - Meter reader on the importance of customer interaction
How Can I Help You? - Customer Service Representatives on the value of
For more information, visit ComEd.com/newsroom.
If there is a particular topic covered in the video series that is of
interest to you, please contact the ComEd Communications team at
312-394-3500 to arrange an interview.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon
Corporation (NYSE: EXC), the nation's leading competitive energy
provider, with approximately 6.6 million customers. ComEd provides
service to approximately 3.8 million customers across northern Illinois,
or 70 percent of the state's population.
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