TMCnet News
Health Net Federal Services Gets Center of Excellence Certification [Professional Services Close - Up](Professional Services Close - Up Via Acquire Media NewsEdge) Health Net Federal Services' call center operations received certification as a Center of Excellence by BenchmarkPortal. "BenchmarkPortal's certification recognizes our business practices for operational excellence in efficiency and effectiveness," said Thomas Carrato, president of Health Net Federal Services. "We are proud to earn this recognition, which is awarded to the top 10 percent of call centers evaluated by BenchmarkPortal, and to demonstrate our commitment to serve our beneficiaries, health care providers and customers through rigorous industry standards of care." According to a company release, call centers achieve the Center of Excellence distinction based on best-practice metrics drawn from BenchmarkPortal's database of objective and quantitative data that is audited and validated by its researchers. "The certification of Health Net Federal Services is a direct result of its leadership's commitment to balancing cost-effective service solutions with best-in-class service performance. It is an achievement of distinction," said Bruce Belfiore, BenchmarkPortal's chief executive officer. BenchmarkPortal, a subsidiary of Health Net, provides benchmarking, certification, training, consulting and industry reports. Health Net is a managed care organization that delivers managed health care services through health plans and government-sponsored managed care plans. More information: www.BenchmarkPortal.com www.healthnet.com ((Comments on this story may be sent to [email protected])) (c) 2014 ProQuest Information and Learning Company; All Rights Reserved. |