|[June 18, 2014]
Accenture Introduces Upgraded Release of Duck Creek Claims Software for Property & Casualty Insurance Companies
NEW YORK --(Business Wire)--
Accenture (News - Alert) (NYSE:ACN) has launched the newest release of Accenture
Duck Creek Claims designed to help property and casualty insurers
process claims more quickly and efficiently and improve customer
Accenture Duck Creek Claims creates a new level of efficiency for claim
adjusters through an improved user experience and faster reaction times.
New features include:
Pulse (News - Alert), a new work management tool that 'pulses' priority alerts
out to adjusters and other claims professionals, enabling them to
shift between constantly changing priorities. The increased focus on
priority tasks helps improve customer satisfaction and meet regulatory
and litigation requirements.
A simplified user experience focusing on easily accessible
claims information through streamlined navigation of the claims
process. With a clear view of every step, adjusters are less likely to
make errors that could result in greater expense to the company.
New application configuration tools to help reduce
implementation time and efforts associated with rolling out new
product lines in claims.
Configuration operations dashboards, another new feature that
uses a simplified interface to allow greater visibility into the
runtime execution of common claims activities including extension
points, rules and expressions. This enables business users to quickly
access relevant information and make changes as needed.
New upgrade tools that help lower implementation costs and give
insurers a clear migration path to future versions of the solution.
The tools feature impact analysis views that provide the ability to
assess the potential impact of upgrade changes based on functional
"Customer service in the event of a loss is often a make or break
opportunity for any insurance company," said Michael A. Jackowski,
global mnaging director of Accenture Duck Creek. "Our team is
constantly looking at how technology can improve the user experience for
both insurers and policyholders in these situations. We have enhanced
our Accenture Duck Creek Claims software so that our clients can have a
smooth, fast end-to-end claims management process that results in a
quick and fair resolution and more satisfied customers."
Duck Creek Suite includes Duck
Creek Policy, Billing,
solutions, which can be implemented individually or as part of a broader
migration strategy. The award-winning suite is designed to help property
and casualty insurers of all sizes improve customer service and lower
costs by enabling them to configure products, transact lines of business
and process claims more efficiently.
Accenture is a global management consulting, technology services and
outsourcing company, with approximately 289,000 people serving clients
in more than 120 countries. Combining unparalleled experience,
comprehensive capabilities across all industries and business functions,
and extensive research on the world's most successful companies,
Accenture collaborates with clients to help them become high-performance
businesses and governments. The company generated net revenues of
US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page
Accenture Software combines deep technology acumen with industry
knowledge to develop differentiated software products. It offers
innovative software-based solutions to enable organizations to meet
their business goals and achieve high performance. Its home page is www.accenture.com/software.
For Accenture Duck Creek software, its home page is www.accenture.com/duckcreek.
By applying its extensive industry knowledge to continuously enhance its
software, Accenture helps insurers reduce operating costs, and drive
growth through better customer interaction and product innovation.
Copyright © 2014 Accenture. All rights reserved. Accenture, its logo,
Accenture Software, Accenture Duck Creek Claims and High Performance
Delivered are trademarks of Accenture
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