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FrontRange Introduces New IT Service Catalog Functionality for HEAT 2014.1 ReleaseMILPITAS, Calif. --(Business Wire)-- FrontRange, the Hybrid IT software company, today announced the addition of several new critical capabilities to the IT service catalog that is included in its HEAT 2014.1 Service Management solution. The Service Catalog updates include key updates to the user interface that allow for greater ease-of-use, additional reporting functionality and enhanced workflow integration. Enhancements to HEAT Service Catalog functionality include:
"The biggest benefit of having deployed HEAT is having more consistent IT service best practices," said Wil Clark, Director of IT Service Management at University of North Texas System. "We've heard in our customer satisfaction surveys that people know where to go to find help now that we have HEAT Service Catalog." "Given the growing business demand for cutting-edge service catalog solutions, FrontRange has focused its development efforts on the overhaul of its service catalog component," said Udo Waibel, chief technology officer, FrontRange. "Many of HEAT's Service Catalog enhancements are driven specifically by our customers' requirement to help them support the business as a key service provider. We have a wide range of customers whose service catalog requirements range from being very simple to complex. Such complexity is especially prevalent in our larger and more global customers who demand enterprise-caliber service catalog capabilities to support their business." About FrontRange FrontRange is a leading provider of Hybrid IT software solutions for organizations of all sizes. With our suite of HEAT applications, FrontRange is the only company in the world that provides, from a single platform, Service Management and Client Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of devices every day for more than 15,000 leading organizations around the world. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, Calif. and can be found at http://www.frontrange.com.
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