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Research and Markets Adds Report: Speech Analytics Market by Solutions & Applications - Worldwide Market Forecast (2014-2019) [Professional Services Close - Up](Professional Services Close - Up Via Acquire Media NewsEdge) Research and Markets has announced the addition of the "Speech Analytics Market by Solutions & Applications - Worldwide Market Forecast (2014-2019)" report to its offerings. In a release, Research and Markets noted that report highlights include: Speech Analytics market is expected to grow from $456 million in 2014 to $1.33 billion by 2019, at a Compound Annual Growth Rate (CAGR) of 23.9 percent from 2014 to 2019. LA and MEA regions are growing rapidly with CAGRs of 38.2 percent and 35.6 percent, respectively from 2014 to 2019. The speech analytics market is growing rapidly and fueled by various trends, including the emergence of call centers, increasing focus on regulatory requirements, and market intelligence and competitive intelligence. The real-time analytics is the important product trend that fulfills the regulatory requirements in the government and public utilities and other verticals. These verticals are expected to have an optimum market share in the overall market. The vendors are focusing on packaged solutions that can be integrated into other solutions such as workforce management solutions and analytics software. Speech analytics technology consists of speech engine, indexing and analysis software, query engine, and reports and dashboard solutions. Further, it is integrated with real-time analytics tools and real-time guidance tools. The integration enables end-users to take the best actions on customer conversations in a short period of time. Globally, adoption rate is increasing due to the growing implementation rate in APAC, MEA, and LA regions. Basically, speech analytics technology is applied into business process management, agent performance management, customer experience management, market intelligence management, and risk and compliance management applications. The implementation helps enterprises to capture and analyze customer audio and text from phone calls. The analysis tracks trends, assesses the effectiveness improvement, and demonstrates the data into dashboards and reports for upper level management. Telecommunication and IT vertical has the highest share in the overall market. Speech analytics, other than telecommunication and IT sector, has a wide portfolio in consumer goods and retail, healthcare and life science, government, defense, and aerospace, manufacturing, transportation and logistics, travel and hospitality, telecommunication and IT, media and entertainment, public sector, energy, and utilities, and outsourcing verticals. Companies Mentioned Aspect Software Avaya, Inc. Calabrio Callminer Genesys Telecommunications Laboratories Hp Autonomy Nexidia, Inc. Nice Systems, Inc. Nuance Communications Verint Systems, Inc. Research and Markets is a source for international market research reports. ((Comments on this story may be sent to [email protected])) (c) 2014 ProQuest Information and Learning Company; All Rights Reserved. |