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bioMerieux Chooses Esker's SAP-Certified Solution for Electronic Order Management [Health & Beauty Close - Up](Health & Beauty Close - Up Via Acquire Media NewsEdge) Esker, a provider of document process automation solutions and SAP software solution and technology partner, announced that bioMerieux, Inc., a company focused in vitro diagnostics, is integrating Esker's cloud-based Order Processing automation solution within its SAP environment to achieve fully electronic order management. As a result, bioMerieux increased the efficiency and productivity of fax and email order processing while maintaining current staffing levels to handle growing order volumes. According to a release, prior to implementing Esker, bioMerieux used Microsoft Outlook to process 75,000 fax and email orders every year throughout its U.S. locations. Unfortunately, this was cumbersome for the team of Customer Service Representatives (CSRs) who had to manually handle, sort, enter, route and store the orders, as well as quickly find the documents when customer inquiries would come in. "We were looking for a more effective solution to increase our customer service level for order processing," said Jean-Mathieu Farret, Senior Manager for Customer Service. "Our older processes had too many manual touch points and we needed increased information transparency to support customer needs throughout their procurement cycle." BioMerieux looked into solutions through a number of familiar industry vendors but was turned on to Esker after hearing about them from Esker customer, MEDRAD, Inc. Another deciding factor was that, as part of the purposed solution, Esker underwent a proof of concept (POC) evaluation before the final decision was made. "Esker was a game-changer for our order processing - the price, the presentation, the experience, the SAP certification. Their solution was perfectly aligned with our needs," said Farret. "Esker stepped up the challenge during the POC and exceeded our expectations. It was a way of confirming our initial confidence with them." Esker noted that bioMerieux's entire order management process is automated, from the time an order is received to the time it is created in the SAP system. Esker's intelligent data capture technology accurately extracts order information while automated workflow routes the orders to the appropriate CSR. As a result, bioMerieux has achieved a number of significant benefits including: -Divided the average number of steps to process a fax/email order by half (from 8 to 4) -Reduced the average amount of time to process a fax/email order from 8 minutes to 2 minutes -Saved 53,000 euros in last half of 2013 with anticipated savings of 137,000 euros in 2014 -Managed growing order volumes without adding headcount -More engagement and satisfaction out of order fulfillment team -Fast and simplified solution delivery as a result of the cloud model and agile methodology -Flexibility to leveraged solution to go beyond order processing (e.g., automate service contracts) More Information: esker.com ((Comments on this story may be sent to [email protected])) (c) 2014 ProQuest Information and Learning Company; All Rights Reserved. [ Back To TMCnet.com's Homepage ] |