Interactive Intelligence sponsors Gartner Symposium/IT Expo [ITP.net (United Arab Emirates)]
(ITP.net (United Arab Emirates) Via Acquire Media NewsEdge) Interactive Intelligence Group has today announced that it has signed up as a Platinum Sponsor of the upcoming Gartner Symposium/IT Expo.
Gartner Symposium/ITxpo, one of the world's major gatherings of CIOs and senior IT executives will take place in Dubai from 1 to 3 April, 2014 and is expected to draw over 400 attendees, including 150 CIOs.
Interactive Intelligence has said it will use the event as a platform to expose its brand, and showcase its contact centre automation, unified communications and business process automation technologies to conference attendees.
Shaheen Haque, territory manager, Middle East and Turkey at Interactive Intelligence said: "The advancements in technology today and the rise of social media mean that customers are far more connected than ever before. They have become accustomed to the constant and rapid availability of services and expect the same speed of delivery from their customer support providers.
"To be an effective market player, an enterprise has to leverage advanced contact centre technologies and proactive customer contact solutions to deliver superior customer service consistent with the company's brand and reputation. The Gartner event is a great forum for us to engage in meaningful discussions with CIOs in the Middle East and educate them about the latest market trends and technologies in the contact centre space. At the same time it is also an opportunity to get valuable market feedback so that we can better design our solutions to meet the needs of the local market."
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