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PMG Webinar Shares Recent Catalog Sprawl Research Findings(ENP Newswire Via Acquire Media NewsEdge) ENP Newswire - 11 March 2014 Release date- 10032014 - Cesar Fernandez, director of Product Solutions for PMG, will present a webinar session titled, 'Catalog Sprawl: IT Gone Wild.' WHAT: Today, savvy IT organizations have introduced multiple catalog-type tools for customers to procure any type of required service or to request help. The upside is that catalogs provide an enhanced user experience, but the downside is that multiple customer facing tools start to crowd the IT infrastructure. The result: catalog sprawl. IT's enthusiasm to offer numerous customer facing catalogs creates unintended consequences, such as confusion for customers, poor integration and collaboration, and increased support and maintenance costs. PMG's latest research uncovered that catalog sprawl is a trend quickly gaining momentum, with 71% of IT professionals managing a plethora of customer facing tools. All of these siloed catalogs hinder productive and efficient work environments. The solution: leverage a single pane of glass and 'consolidate to collaborate' within your organization. Join Fernandez as he dives into the research findings, as well as the solutions to catalog sprawl. During the webinar, attendees will: Review the research findings from the 2014 PMG Catalog Sprawl Survey, including top concerns and biggest obstacles to overcome catalog sprawl Understand the downside of poor integration and orchestration and how they can be avoided Discover how an Enterprise Service Catalog can provide a 'single pane of glass' for all IT and business services for your organization Learn how an Enterprise Service Catalog can help control costs WHEN: Thursday, March 13, 2014 1:00 - 1:30 p.m. ET WHERE: Register now to attend this webinar. To learn more other recent PMG webinars, click here. About PMG More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net. (c) 2014 Electronic News Publishing - |