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Arqiva and National Express West Midlands improve efficiency and safety across fleet; Renew contract to provide secure real-time communications
[March 11, 2014]

Arqiva and National Express West Midlands improve efficiency and safety across fleet; Renew contract to provide secure real-time communications


(M2 PressWIRE Via Acquire Media NewsEdge) London & Birmingham, UK -- National Express West Midlands has today renewed its managed service contract with Arqiva, the communications infrastructure and media services company. This provides NX West Midlands with the additional capability to monitor real-time communications across its fleet of over 1,500 buses, providing improved security and safety for bus drivers and a more efficient service for local residents.



The contract refresh will move the NX West Midlands bus fleet onto a new Ofcom spectrum frequency that will provide far greater call capacity across the system, enabling faster response times. Arqiva will also provide new features to enable NX West Midlands to monitor and quickly access voice recordings between its centralised dispatchers and drivers. In addition the new real time reporting tools will allow NX West Midlands to analyse and identify problems much quicker.

Martin Hancock, Development Director from National Express West Midlands, said: "Reliable, secure driver commutations have become critical to our operations, working together in tandem with AVL (Automatic Vehicle Location), it gives us a complete 360 degree view of the entire service, and as a result, allows us to greatly improve its efficiency. The safety of our drivers and passengers is paramount and the improvements in call response time and voice recording features will provide them with additional security. We will always look at ways to future-proof our service and we pride ourselves on the innovations we implement." Paul Hellings, Director of Secure Solutions at Arqiva, said: "It's not only the visible technology that provides a better service for passengers, but what happens behind-the-scenes. We have a long-standing relationship with National Express West Midlands - an organisation that has been incredibly forward-thinking in improving the communication across a fleet of 1,500 buses with an ultimate goal of providing even safer and more efficient passenger transport".


Arqiva will migrate the large fleet of buses and dispatcher equipment on to the new Band III frequency (sub-band I). In addition Arqiva will deliver future-proofing via a new digital IP based core network and add additional resilience to the network via microwave links and UPS/battery backups.

About Arqiva Arqiva, the communications infrastructure and media services company, operates at the heart of the broadcast, satellite and mobile communications markets.

The company is at the forefront of network solutions and services in the digital world. Arqiva provides much of the infrastructure behind television, radio, satellite and wireless communications in the UK. Customers include major broadcasters such as the BBC, ITV, BSkyB and the independent radio groups, major telco providers including the UK's four mobile network operators, and the emergency services. www.arqiva.com Sam Oakley Executive Pagefield Direct Line: 020 3327 4069 Mobile: 07545 815881 Switchboard: 020 3327 4050 www.pagefield.co.uk Follow us: @pagefieldlondon .

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