[March 07, 2014]

J.D. Power names HealthPartners 2014 Customer Champion

J.D. Power has named HealthPartners a 2014 Customer Champion. The honor reflects excellence in customer service, and HealthPartners is only one of 50 organizations across the country to receive the recognition.

To be named a Customer Champion, companies must not only excel in customer service within their own industry, but also among nine other industries that were included in the Customer Champion analysis completed by J.D. Power.

"Every interaction is an opportunity for us to live up to this high standard," said Mary Brainerd (News - Alert), HealthPartners president and chief executive officer. "It is a huge honor to receive this recognition from such a respected organization and it reflects our commitment to our members and patients."

The 2014 Customer Champions were identified based on consumer feedback, opinions and perceptions gathered primarily from J.D. Power's syndicated research in 2013. More than 600 brands were evaluated by J.D. Power for consideration.

"We strive to deliver the best service possible for our members and patients every day, whether it's in-person, online or over the phone," said Scot Aebischer, HealthPartners senior vice president of customer service and product innovation. "That's what our members and patients have come to expect and it's what they can count on from our organization."

In 2013, HealthPartners was recognized by J.D. Power as the highest ranked plan in the Minnesota and Wisconsin region in overall member experience, according to the J.D. Power 2013 U.S. Member Health Plan Study.

About HealthPartners

Founded in 1957, HealthPartners is the largest consumer-governed, non-profit health care organization in the nation. It is dedicated to improving health and well-being in partnership with members, patients and the community. HealthPartners provides a full-range of health plan services including insurance, administration and health and well-being programs. It serves more than 1.4 million medical and dental health plan members nationwide, and is the top-ranked commercial plan in Minnesota. Its Medicare plan has the highest rating (five stars), which only 11 plans in the nation achieved in 2013. Since its combination with Park Nicollet in 2013, its care system includes more than 1,700 physicians; five hospitals; 52 primary care clinics; 22 urgent care locations; and numerous specialty practices in Minnesota and western Wisconsin. In addition, Stillwater Medical Group, part of the HealthPartners family of care, includes 80 physicians serving the St. Croix Valley region. HealthPartners Dental Group has more than 60 dentists and 21 dental clinics. HealthPartners also provides medical education and conducts research through its Institute of Education and Research.

About J.D. Power

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit jdpower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

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