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Calabrio Assigned Patent
[March 06, 2014]

Calabrio Assigned Patent


(Targeted News Service Via Acquire Media NewsEdge) By Targeted News Service ALEXANDRIA, Va., March 6 -- Calabrio, Minneapolis, has been assigned a patent (8,665,863) developed by Jonathan M. Silverman, Minneapolis, for "systems and methods for monitoring quality of customer service in customer/agent calls over a VoIP network." The patent application was filed on March 3, 2008 (12/041,149). The full-text of the patent can be found at http://patft.uspto.gov/netacgi/nph-Parser?Sect1=PTO2&Sect2=HITOFF&p=1&u=%2Fnetahtml%2FPTO%2Fsearch-bool.html&r=20&f=G&l=50&co1=AND&d=PTXT&s1=20140304.PD.&s2=%28MN.ASST.%29&OS=ISD/03/04/2014+AND+AS/MN&RS=ISD/03/04/2014+AND+AS/MN Written by Balkishan Dalai; edited by Jaya Anand.



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