|[February 26, 2014]
Nimble Partners with Talkdesk to Create Social Call Center for Sales Teams
SANTA MONICA, Calif. --(Business Wire)--
Nimble, a leader in social business
relationship management, today announced a new integration
with Talkdesk, which will
automatically pair everything from a customer's contact
history-including tickets, notes and cases from helpdesk systems-with
the rich customer data provided by a Nimble (News - Alert) contact record for efficient
business engagement. By allowing users to update and manage their tasks
and contacts between both platforms, the integration allows businesses
to effectively create virtual, social call centers for sales teams.
"Nimble's integration with Talkdesk is yet another way we are ensuring
our customers will always have the most current, comprehensive and
up-to-date information for their most important business contacts," said
Jon Ferrara (News - Alert), CEO of Nimble. "By
integrating with Talkdesk, we are providing our customers with enhanced
contact information that is instrumental in improving sales call
performance and increasing sales productivity."
With the intuitive integration, users can view all of their Talkdesk
data in one interface, no matter what channel the original contact came
from, such as tickets, emails, messages, chats, social media and phone
interactions. The synchronization also allow users to create tasks on
Nimble directly from the Talkdesk interface and automate tasks with
follow-up schedules to make sales teams more efficient.
"This integration will completely streamline sales processes for our
users," said Tiago Paiva, CEO of Talkdesk.
"Talkdesk and Nimble continuously synchronize contacts between both
systems, which not only saves teams the valuable time traditionally
spent entering all contact information manually into their new system,
but provides a more enhanced record that gives sales teams a clearer
picture of each customer."
As users activate the Nimble integration from within Talkdesk, all of
their contacts will be automatically synchronized, providing a more
efficient way to handle calls, emails, chats and tickets. Additionally,
the integration will streamline customer service, as users can now
create and edit notes, update contacts and make changes across both
platforms even while on the phone.
"I've been selling CRM systems for over a decade, and I've never seen
this level of integration between CRMs and such an obvious counterpart -
the telephone," said Michael McKenna, principal consultant at SmartCloud,
a cloud service provider that partners with both Nimble and Talkdesk.
"Now, I can quickly and easily pull all communication streams into one
cockpit where I can manage and review all my data in one location -
which in turn helps me provide my customers with the best possible
Nimble is a pioneer in social relationship
management software, which opens whole new channels for companies to
engage customers in a two-way dialogue. Nimble combines the power of
traditional CRM, classic contact management, and social media into a
powerful web-based social selling solution. For more information, visit www.nimble.com.
Nimble can also be found on Facebook,
Twitter, LinkedIn and YouTube.
Talkdesk is browser-based SaaS (News - Alert) call center
software for sales, support and marketing. It takes 5 minutes to setup
and is completely customizable. Automate the telephone support process,
know everything about the caller and enrich your helpdesk case and CRM
histories by automatically integrating call logs, recordings, voicemails
and cases into one customer profile. It seamlessly integrates with
Nimble, Magento, Shopify, BigCommerce, Zendesk, Desk.com, Freshdesk,
LiveChat and others.
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