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Servion Global Plans PE Fund Raise [DealCurry (India)](DealCurry (India) Via Acquire Media NewsEdge) Chennai based Servion Global Solutions is in talks with three PE firms TPG Capital, Advent International and Everstone Capital to sell a significant minority stake in the company. The promoters are also looking at a complete stake sale and have given the mandate to Avendus Capital for the same. Founded in 1991, Servion valued at R750 Cr is engaged in providing end-to-end Customer Interaction Management (CIM) solutions and IP based solutions in the contact centre space. With over 600 customers and 1000 installations in more than 60 countries, Servion offers solutions across eight segments of the CIM industry (technology consulting, contact center intelligence and reports, agent productivity, outbound interaction management, self service, workforce management, quality monitoring, and customer behavior analytics). It serves clients in banking and finance, telecommunications, business process outsourcing, transportation, retail, and hospitality. The company's clientele list includes notable names like Airtel, Bank of Baroda, DHL, Ethiad Airways, Mphasis, NSE. Servion has operations across Europe, the Middle East, Asia Pacific and South Asia with presence in Bangalore, Mumbai, Delhi, Pune and Chennai. Sansar Capital Management LLC had invested $6.69 Mn in the company in 2006 and however it has exited its investment. Recently it had entered into definitive acquisition agreement with JAMS UK and JAMS India, which develops software products used in contact centres. Recently, Essar's outsourcing services arm Aegis had acquired Malaysia based BPO firm, Symphony House Berhad for a consideration of R41.3 Cr; French Customer Relation Technologies Company - Activeo had acquired majority stake in Celtycs Outsourcing Services Private Limited. (c) 2014 EagleEye Research & Media Pvt. Ltd. All rights reserved. Provided by Syndigate.info, an Albawaba.com company |