Nest at the Forefront of Consumer Product Support
(PR Web Via Acquire Media NewsEdge) Fair Haven, NJ (PRWEB) January 22, 2014
ForeFront, an IBM awarded Global Systems Integrator (GSI) and one of top Salesforce.com partners, is pleased to congratulate our client NEST, a leading name in home automation, on their acquisition by Google.
ForeFront expertise in cloud integration enabled the company to assist NEST with their product support initiatives. NEST is an emerging leader in the "Internet of Things” market which refers to the growing number of common household devices and appliances that can be controlled remotely via the Web. NEST is known for its innovative Learning Thermostat and Wi-Fi-enabled smoke detector products.
NEST CEO, Tony Fadell, wrote in a blog post: "Why did we decide to partner with Google?... Google has the business resources, global scale, and platform reach to accelerate NEST growth across hardware, software, and services for the home, globally." As NEST grows, so will the importance of product support through the NEST’s customer and distributor support website.
ForeFront has helped NEST to create, integrate and publish resource content through their multi-lingual and multi-national knowledge base, while having it appear conveniently on the NEST Support site for customers to easily query through Salesforce customization and web services in the cloud. ForeFront solution made it possible for NEST customers to access the support information they need, while allowing NEST to easily manage, update and add new content to deflect new support requests. ForeFront has deployed a number of similar custom Salesforce "support case deflection” solutions across industries and continents.
As NEST states, "The Company focuses on delighting customers with simple, beautiful and thoughtful hardware, software and services,” positioning the support site as an anchor to their consumer driven business. ForeFront is delighted to be a small part of NEST’s consumer product support success story.
ForeFront expertise is complex integration. ForeFront’s cloud know-how spans from strategy, architecture, best practices, development to analytics for the enterprise. ForeFront with location in NJ, PA, MA and TX is an IBM awarded Global Systems Integrator (GSI) and partners with Salesforce.com on some of the cloud markets most complex integrations (CRM, ERP, SCM). ForeFront solutions are turn-key, across industries with worldwide market reach. For more information, visit http://www.forefrontcorp.com.
Nest reinvents unloved but important home products, like the thermostat and smoke alarm. The Nest Learning Thermostat™ and Nest Energy Services offerings address home energy consumption, and Nest Protect: Smoke + Carbon Monoxide™ will help keep people safe. The Nest Learning Thermostat has helped save more than 1,000,000,000 kWh of energy to date. Nest is privately funded and based in Palo Alto, Calif. For more information, visit http://www.nest.com.
Read the full story at http://www.prweb.com/releases/2014/01/prweb11510841.htm
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