|[January 20, 2014]
New APQC Research Details Best Practices for Turning Knowledge into Lasting Value and Competitive Advantage
HOUSTON --(Business Wire)--
the nonprofit leader in benchmarking and best practices research, has
released a new best practice research report-Transferring
and Applying Critical Knowledge-that outlines how leading
organizations design their knowledge capture, transfer, and reuse
programs. The study, for which KPMG
served as Research Champion and 14 organizations participated as
sponsors, details 19 best practices for identifying and applying
critical knowledge. These practices are important in countering business
challenges related to employee turnover and the impending wave of Baby
Boomer retirements. APQC will be hosting a webinar
on Thursday, January 23 at 10:30 a.m. Central Standard Time to discuss
the best practices from this research.
In the study, APQC was solely responsible for identifying the six
organizations that demonstrate best practices: Accenture,
Foods Group Inc., Lloyd's
Register: Marine, Lockheed
Department of State, and Wipro
The top five best practices identified in the study include:
Let business leaders and experts determine what knowledge is
critical, but provide criteria to support their decision making.
percent of the study sponsors report having no criteria at all to
identify or prioritize critical knowledge, leading to haphazard
approaches. By contrast, best-practice organizations enlist leaders
and other knowledgeable people performing the work of the business as
the ultimate arbiters of what knowledge to capture and transfer.
When deciding to capture and transfer knowledge, consider the ratio
of tacit to explicit knowledge, the intended audience, and the rate of
Best-practice organizations have specific criteria to
help organizations decide whether a particular body of knowledge is
best transferred through systematic methods (e.g., formal knowledge
transfer from mentor to mentee) or more organic methods (e.g.,
microblogging or collaboration tools).
Structure systematic knowledge transfer as a time-bound event with
clear goals, milestones, responsibilities, and outcomes.
typically advocates embedding knowledge sharing and collaboration into
the flow of work, making it an ongoing and natural part of employees'
daily routines. However, systematic knowledge transfer requires
participants to carve out time for activities that are above and
beyond their normal job duties.
Make knowledge broadly accessible unless there is a specific reason
to restrict it.
Many organizations worry about protecting
their intellectual property (IP) to the detriment of preserving and
distributing their collective knowledge. Best-practice organizations
recognize the importance of IP protection, but they embrace the
philosophy of "share unless you can't."
Offer self-service tools to navigate, filter, and customize the
flow of knowledge-and provide a human support team as a last resort.
best-practice organizations use a variety of tools and approaches to
connect employees to knowledge and expertise, including expertise
location systems; microblogging; communities of practice; and internal
conferences, seminars, and webinars.
The 14 additional best practices outlined in the report are featured in
overview as well as the full
best practice research report available online.
"There is growing interest in knowledge capture and transfer as a result
of changing demographics, the pace at which knowledge and skillsets are
evolving, and new technologies that make it increasingly difficult to
pinpoint critical knowledge among the masses of information available,"
said Lauren Trees, KM Program Research Manager, APQC. "All these trends
point to a need to identify the knowledge that organizations need to
succeed; separate it from the noise; and document it so that it's
available when, where, and how employees need it."
"It was interesting to observe how the best-practice organizations focus
on building capabilities that can help their people connect and
collaborate with others quickly," said Robert Armacost, Global Head of
Knowledge, KPMG International. "Traditionally, knowledge management has
focused primarily on the capture and management of large content
libraries. But times have changed. Knowledge is increasingly taking many
different forms, has a shorter 'shelf life,' and needs to be shared and
learned more rapidly than ever before."
APQC is a member-based nonprofit and one of the world's leading
proponents of knowledge management, benchmarking, and best practices
business research. Working with more than 750 organizations worldwide in
all industries, APQC provides organizations with the information they
need to work smarter, faster, and with confidence. Visit www.apqc.org,
call +1.713.681.4020 or follow @APQC
and learn how to Make Best Practices Your PracticesSM.
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