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Verint Increases Mobile Capabilities with New Impact 360 Workforce Optimization Solution [Manufacturing Close - Up](Manufacturing Close - Up Via Acquire Media NewsEdge) Verint Systems Inc. announced the availability of its Impact 360 Mobile solution, which introduces additional workforce optimization (WFO) capabilities to the company's existing mobile applications. According to a release, the offering is designed to help organizations optimize employee and customer engagement via mobile devices and achieve consistent experiences across touch points by drawing on the strength of its Impact 360 Workforce Optimization suite for contact center, back-office and retail branch customers. Verint can help organizations more effectively manage their operations through mobile applications, extending the capabilities of its Voice of the Customer and Workforce Optimization solutions. The company's mobile solution set includes enterprise feedback management (EFM), employee scheduling and performance management scorecards. These offerings help improve operations focused on customer engagement and allow service teams to capture customer feedback from anywhere. In addition to these capabilities, the new Impact 360 Mobile app helps enable organizations to manage and engage the staff who are delivering the service. For instance, the app lets employees manage their schedules and time off remotely, making updates faster and the overall process more convenient. Verint's new native mobile application is designed to provide frontline employees and managers with access to the benefits of Impact 360 Workforce Optimization while being mobile. The app engages and empowers users by delivering Actionable Intelligence on- the-go, helping users swiftly respond and take action from anywhere, at any time, via their mobile devices. Its interface features a contemporary look-and-feel and provides friendly navigation with a rich interactive design. This latest release follows on a series of mobile enhancements made to Verint Enterprise Feedback Management through mobile offline surveys which enable organizations to capture and report on customer feedback from anywhere, anytime. "Verint's mobile solutions are arming them with the intelligence and flexibility to execute better from wherever they are, and likewise, are making it more convenient to meet the needs and expectations of today's evolving workforce," says Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions. Verint is a company focusing on providing Actionable Intelligence solutions. More information: www.verint.com ((Comments on this story may be sent to [email protected])) (c) 2013 ProQuest Information and Learning Company; All Rights Reserved. |