E.ON launches online tool to help households understand and transform their energy use
(ENP Newswire Via Acquire Media NewsEdge) ENP Newswire - 07 October 2013
Release date- 01102013 - Energy company E.ON has partnered with Opower, the global leader in customer engagement solutions for the utility industry, to launch the 'Saving Energy Toolkit' - an innovative solution that will help customers understand and transform their home energy usage.
Available to E.ON customers from today (TUESDAY), the online Saving Energy Toolkit provides an insightful analysis of a household's energy use, including where and when energy is being used with a breakdown of costs and information on how they compare to other customers in their local area.1
The tool compares a household's electricity and/or gas use with around 100 anonymous E.ON customers with homes of a similar size and type, and against the most energy efficient homes in their local area. It also provides comparisons of how each household's energy use stacks up to these homes in order to encourage positive behavioural change and represents information in simple graph comparisons so people are able to easily identify where they can make energy savings.
Opower's platform, which uses simple comparisons and insights to reinforce positive behavioural change, has already had a huge impact on customers around the world. Opower works with 90 utility partners in seven countries including ComEd in the US and EnergyAustralia, to reach over 18 million customers. To date, Opower's platform has helped customers make over GBP200 million worth of energy savings. The global energy savings generated are the equivalent of powering a city of 500,000 residents, such as Sheffield.2
Anthony Ainsworth, Sales and Marketing Director at E.ON, said: 'We've been speaking to our customers and it's clear from these conversations that there is wide-scale enthusiasm to have more insight and understanding about their household's energy usage. We're committed to helping our customers use no more energy than they need and our online Saving Energy Toolkit will help people achieve this.'
Nandini Basuthakur, Managing Director for Opower in EMEA, said: 'We've worked closely with E.ON to design the Saving Energy Toolkit with its customers in mind. Our expertise in behavioural science, data analytics and consumer marketing, combined with our successful utility deployments worldwide have shown that customers are motivated to behave more like their peers - in this case efficient similar homes. We're extremely excited to bring our solution to E.ON's customers in the UK, to help drive energy savings and engagement.'
Through the Saving Energy Toolkit, E.ON customers will be able to access:
A 'similar home comparison' three bar graph which shows their monthly energy use compared to similar homes in their area:
A 'what uses most' chart which reveals how energy is currently being used in the home (split between heating, lighting, hot water, appliances and 'other');
'My energy use' charts which detail how energy use changes on a month-by-month basis;
A 'compare monthly costs' section which shows how energy costs for the current month compare against the previous month, and how they've been affected by weather and energy consumption;
Tailored hints and tips and energy goals, integrating the above information to help reduce energy usage.
The new Saving Energy Toolkit is available at eonenergy.com/savingenergy
E.ON is one of the UK's leading power and gas companies - generating electricity, retailing power and gas, developing gas storage and undertaking gas and oil exploration and production. It is part of the E.ON group, one of the world's largest investor-owned power and gas companies. E.ON employs around 12,000 people in the UK and more than 72,000 worldwide;
In the UK, E.ON supplies power and gas to around five million domestic, small and medium-sized enterprise and industrial. E.ON also offers innovative energy services and technologies tailored to meet its customers' needs, and is helping customers become energy efficient by encouraging them to insulate their homes, moderate their energy usage and even generate their own power;
E.ON continues to identify and discuss changes with customers through its 28,000-strong YourSay panel, its 1,000-strong MySay employee panel and through discussions with consumer advocacy groups such as which and Consumer Futures. Changes made to date include: helping customers control their bills: fair prices, simple products, transparent profits, a fairer way of paying: providing stability to help households budget, improving customer service: consistency, easier contact, and the confidence to complain;
E.ON has topped several categories - including best for overall customer satisfaction, best value for money and best reward scheme - to be voted Britain's favourite energy supplier 2012 in the uSwitch.com Customer Satisfaction Awards. The independent report and awards are published annually and are based on a YouGov poll of over 5,000 energy customers;
E.ON's generation portfolio includes world-class gas-, coal- and biomass-fired power stations. E.ON is a market leader in combined heat and power (CHP), and is one of the UK's leading green generators;
One of the many ways E.ON leads the energy industry is through its commitment to market liquidity and transparency as evidenced by its actions on the day-ahead UK power markets including the N2EX auction. E.ON was the first company to sign a gross-bidding agreement with N2EX.
Working with 90 utility partners, Opower is the world's leading customer engagement solutions provider for the utility industry
Opower's customer engagement platform and solution suite enables utilities to involve their customers in programs that drive energy efficiency goals, smart grid and new rate acceptance, brand loyalty and lower costs of service
Proven to drive behavioural change at scale, Opower products and services help customers save energy and money, drive significant increases in customer participation in other utility programs, and increase overall customer satisfaction.
Tel: 02476 181 308
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