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World's Leading Brands Coming to New Orleans for KANA Connect 2013SUNNYVALE, CA, Jul 22, 2013 (Marketwired via COMTEX) -- KANA Software, Inc., a global leader in customer service solutions used by more than 900 organizations worldwide, including 250 government agencies, today announced 1-800-FLOWERS.COM Founder and CEO Jim McCann and customer experience expert Jeanne Bliss will headline its KANA Connect customer conference September 15-17 at the Loews New Orleans Hotel. KANA also today announced its North American conference agenda comprised of product- and industry-specific sessions, hands-on labs, executive and staff interactions, a solution showcase and networking opportunities to help commercial and public sector attendees advance their customer experience strategies and drive measurable business results. Registration and the full agenda are available now at www.kana.com/KANAConnect2013/na. Expert-Anchored Customer Service Keynotes Entrepreneur, acclaimed author, award-winning speaker and KANA Express customer Jim McCann recognized early on the enormous potential in providing consumers quality products and exemplary service, and helped pioneer the use of toll-free phone numbers and Websites for direct consumer sales. He grew a single flower shop into 1-800-FLOWERS.COM, today the world's largest florist with revenues exceeding $700 million. McCann will share customer experience insights and best practices with the KANA Connect assembly, and hold an attendee meet and greet session Monday, September 16th. Customer leadership executive Jeanne Bliss runs CustomerBliss, an international consultancy where she coaches executive teams and customer experience leaders on how to put customer profitability at the center of their business with executable plans and processes. Prior to this, Bliss spent 25 years as a customer experience practitioner, reporting to the presidents of Lands' End, Allstate, Microsoft, Mazda and Coldwell Banker Corporations. Bliss will discuss the five habits of beloved companies and share complimentary copies of her book, "I Love You More than My Dog," on Tuesday, September 17th. "We're delighted to have Jim McCann and Jeanne Bliss join our lineup of thought-provoking speakers," said James Norwood, chief marketing officer for KANA Software. "Their unique insights are a perfect segueway into the customer service challenges and opportunities our conference will address. These keynote speakers help complete our most comprehensive agenda to-date for KANA Connect, and we fully expect to once again exceed customer attendance from last year's highly successful conference." Content that Counts A thorough agenda of learning opportunities spanning customer service trends and the entire KANA solutions portfolio will offer the knowledge and tools organizations can apply to evolve their business processes and drive consistent customer experiences that count. Key themes addressed include: Charting Your CX Future; the Omni-Channel Imperative; Creating Superstar Agents; Improving Your Service; Reducing Deployment Costs; and Unifying the Customer Experience. On Tuesday, September 17th, Constellation Research principal analyst and CEO R "Ray" Wang and thinkJar founder and principal Esteban Kolsky will join KANA CMO James Norwood for a panel discussing current day best practices and future scenarios that could dramatically impact customer service. Attendees can also schedule one-on-one discussions with KANA personnel to augment their conference experiences, and follow KANA Connect commentary on Twitter @KANASoftware and #KANAConnect. About KANA Software KANA understands the value of great Customer Service experiences. We know every channel through which a customer communicates with -- and about -- your brand. We provide on-premises and cloud solutions for large enterprises and mid-market organizations, and by unifying and maintaining context for customer journeys across agent, Web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter scores (NPS) at more than 900 enterprises -- including many of the Fortune 500 and more than 250 government agencies. At KANA, we help create differentiated and personalized customer experiences that count. KANA is based in Silicon Valley, California and has offices worldwide. For more information visit www.kana.com, phone +1 800-737-8738, and follow KANA on Twitter @KANAsoftware. KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners. Contact: Ryan Zuk KANA Software, Inc. +1 626 275 7625 Email Contact Erin Lutz Lutz PR for KANA Software, Inc. +1 949 293 1055 Email Contact SOURCE: KANA Software, Inc. http://www2.marketwire.com/mw/emailprcntct?id=5B404815A3AF4180 http://www2.marketwire.com/mw/emailprcntct?id=4426640ABCB04CFF |