[May 21, 2013]

Alorica Recognized for 2013 Top 50 Teleservices Agencies Ranking by CUSTOMER Magazine

Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, has announced that TMC, a global, integrated media company, has named Alorica to its CUSTOMER 28^th Annual Top 50 Teleservices Agencies Ranking.

"Alorica has experienced steady, continual growth through expanding existing client relationships, securing new clients and verticals, and with certain strategic acquisitions," said Andy Lee, Chairman and CEO of Alorica. "Our large-scale infrastructure coupled with innovation and flexibility gives us the proven experience to enhance the overall customer experience. This comes through in our value proposition of how we create trusting relationships and deliver results for our clients," added Lee.

The Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Teleservices agencies are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed during the past year.

"The editors of CUSTOMER have ranked Alorica as a Top 50 Teleservices Agency because they were able to document through verification letters from their telecommunications carriers that they are one of the largest outsourced call center providers in the industry," said Rich Tehrani (News - Alert), CEO, TMC. "This ranking is truly the benchmark for choosing large-size, large-capacity teleservices agencies."

The Top 50 Teleservices Agencies Inbound, Outbound and Interactive rankings are published in the April 2013 issue of CUSTOMER magazine.

For more information about Alorica go to www.alorica.com or visit www.tmcnet.com and www.customer.tmcnet.com to learn more about this award.

About Alorica

Alorica is a leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in 40 domestic, near shore, and offshore customer management centers, Alorica offers the proven industry experience and know-how to provide a total customer management solution. For more information, please visit www.alorica.com.

About CUSTOMER Magazine

Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches 250,000 readers every month. Please visit www.customer.tmcnet.com.

About TMC (News - Alert)

TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, CUSTOMER and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events including: 3D Printing Conference & Expo, Asterisk (News - Alert) World, AstriCon, CVx ChannelVision Expo, Cloud4SMB Expo, DevCon5 - HTML5 & Mobile App Developers Conference, M2M Evolution Conference & Expo, Mobile Commerce Zone Conference & Expo, SecureIT, StartupCamp, Super Wi-Fi Summit, SIP Trunking-Unified Communications (News - Alert) Seminars, Wearable Tech Conference & Expo, WebRTC Conference & Expo, and more. Visit TMC Events for additional information. Please visit www.tmcnet.com.

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