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Spanlink Communications Launches OnGuard Managed ServicesFeb 25, 2013 (Close-Up Media via COMTEX) -- Spanlink Communications, a Cisco contact center and customer collaboration solutions partner, unveiled OnGuard, its new support and managed services offering. According to a release, OnGuard offers maintenance, proactive monitoring and managed services for Cisco collaboration and contact center solutions, resulting in minimized risk and maximum uptime for contact centers and businesses of all sizes. "We've spent the last ten years building a legacy of customer-first support services for Cisco contact centers of all types," said Mark Langanki, Spanlink's executive vice president of engineering and operations. "OnGuard is a culmination of our technical expertise and acute understanding of the customer experience. We are fully invested in the success of our customers' Cisco solutions, and OnGuard helps us protect this investment." OnGuard was developed specifically for monitoring and maintaining Cisco solutions and third-party applications that integrate in to the Cisco environment. There are two levels to Spanlink's OnGuard Managed Services offering. The base level of OnGuard is Maintain, and the a la carte level is Manage. Maintain is made up of services and products that work together to keep a customer's communication solutions up and running smoothly. OnGuard Maintain can be combined with add-on options from OnGuard Manage, which offers a number of services that can be tailored to meet the specific needs of individual businesses and contact centers. Together, both levels enable customers to either augment their IT staff or reduce their operating expenses. "Less than one percent of Cisco partners have achieved the Cisco Master Service Provider Certification for cloud and managed services. This expertise, combined with the Spanlink Guarantee, provides our customers with unparalleled confidence in the support we provide," said Langanki. "We guarantee results and peace of mind at the same time." Spanlink Communications is a provider of Cisco Collaboration and Contact Center solutions. More information: spanlink.com ((Comments on this story may be sent to [email protected])) |