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Clarabridge's 2013 "Customer Experience Rocks" Road Show Series Kicks Off in Austin
--(Business Wire)--
Clarabridge (News - Alert), Inc.:
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WHAT:
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Clarabridge,
Inc., the leading provider of Customer
Experience Management (CEM) powered through intelligent
sentiment and text analytics, is kicking off its 2013 "Customer
Experience Rocks" Road
Show series in Austin, Texas, on Thursday, Feb. 21, from 8:30
a.m.-11:00 a.m. CT. Clarabridge CEO Sid Banerjee and VP of Product
Marketing Melissa Pippine will be joined by executives from Dell (News - Alert)
and Rackspace to discuss how strategic CEM and Voice of the
Customer (VoC) initiatives have helped enterprises improve
customer loyalty and retention, increase share of wallet, grow
profitability, and identify new markets and product lines
throughout the enterprise.
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The "Customer Experience Rocks" Road Show series are free
education-only events that create a unique opportunity to hear
firsthand how top global brands have taken their customer
experience programs to the next level. Clarabridge customers will
present on actionable insights that have led to major
breakthroughs in product/services offerings, customer loyalty, and
ROI along the way. Attendees at the Austin Road Show will learn
best practices for implementing Customer Experience initiatives
from Dell and Rackspace (News - Alert), which have some of the most successful,
established programs in the country.
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WHO:
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Speakers include:
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-- Munish Gupta, Bob Norman and Steven Pelecky, Dell
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-- Julian Lopez, Rackspace
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-- Sid Banerjee, CEO, Clarabridge
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-- Melissa Pippine, Vice President, Product Marketing, Clarabridge
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ATTENDEES:
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Attendees will include professionals who are responsible for or
interested in CEM and VoC activities within their organizations,
including:
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-- Customer experience and consumer insight professionals
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-- Contact center and customer service team members
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-- Marketing and market researchers
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-- Product managers
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-- Social media teams
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WHERE:
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Customer
Experience Rocks Road Show 2013
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The Westin Austin at the Domain
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Breakfast will be served
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WHEN:
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Thursday, Feb. 21, 2013, from 8:30 a.m.-11:00 a.m. CT
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REGISTER:
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Register for free here.
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CONTACT:
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If you are a member of the media or an industry analyst and you'd
like to attend the road show or speak with the presenters after
the event, contact Megan Coyle at 212.255.0080, ext. 14, or [email protected].
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About Clarabridge
Clarabridge is the leading provider of Customer
Experience Management (CEM) powered through intelligent sentiment
and text analytics. Clarabridge enables Global 1000 enterprises to
achieve a universal understanding of their customers by automatically
collecting, classifying, scoring sentiment and analyzing qualitative
data found in Voice-of-the-Customer (VoC) feedback channels. Insights
extracted result in improved marketing, product/service offerings,
operations and customer service across an organization. Clarabridge
customers include B/E Aerospace, Charming Shoppes, Inc., Choice Hotels,
Dell, E.ON, Expedia (News - Alert), Fidelity, Gaylord Hotels, Intuit, J.D. Power,
L'Oréal, Marriott International, PetSmart, QVC, Inc., Sage North
America, United Airlines, Walmart, Walgreens and Wendy's International.
Clarabridge is privately held with offices in Reston, Va. and London,
U.K. For more information, visit http://www.clarabridge.com
or on Twitter (News - Alert): @clarabridge.
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