|[January 31, 2013]
Qualtrics Crushes 2012 With Record Client Growth and More Than A Billion Surveys Served
PROVO, Utah --(Business Wire)--
the world's leading provider of enterprise data collection and analysis
software, reported today that its business soared in 2012, capping off
quarter-over-quarter revenue growth throughout the year. The number of
organizations using the Qualtrics platform grew to more than 5,000 and
these organizations sent more than a billion surveys in 2012. More
businesses across all major industries are moving to Qualtrics Research
Suite as they realize the importance of acting on real-time business
insight to remain competitive.
Based on this demand for insights, Qualtrics continues to attract the
world's most iconic brands and enterprises across every major industry,
including CVS Caremark, FedEx, GEICO, Hewlett-Packard (News - Alert), JetBlue,
Microsoft, PepsiCo, Prudential, Southwest Airlines, Royal Caribbean,
Toyota, Vodafone and Zappos. With increased growth in higher education,
1,300 colleges and universities worldwide now use Qualtrics, including
every major university in the U.S. and 95 of the top 100 business
"Our incredible business growth illustrates the strong demand for
fact-based decision making as enterprises move to better understand and
react to customer demands in real time," said Ryan Smith, Qualtrics CEO.
"Gaining customer insights is an imperative and we strve to do it
faster, cheaper and better than ever before."
The Demand for Insight Escalates in 2012
Qualtrics users sent out more than a billion surveys in 2012.
Qualtrics clients dug deeper for real-time insight from their
customers with the average Qualtrics client creating 45 percent more
surveys in 2012. Several industries experienced even higher growth in
research volume, including retail (76 percent), healthcare (90
percent) and technology (107 percent).
Real-time customer insights are translating into actionable business
decisions that impact the bottom line. For example, Bonobos, America's
largest online fashion label, used detailed customer feedback gathered
using Qualtrics to design a better-fitting dress shirt - in just one
week, Bonobos sold through 50 percent of this new line.
In addition to corporate and higher education organizations that are
capturing more customer intelligence with in-house research teams,
market research and professional research firms increased their
research volume conducted on the Qualtrics platform by 90 percent in
2012. This reaffirms the demand from top brands to rapidly collect
high-quality data and insights to drive competitive advantage and
deliver top line growth.
Qualtrics Business Highlights for 2012
Qualtrics received a $70 million investment from Accel Partners and
Sequoia Capital (News - Alert), the two firms' largest-ever joint investment to date.
The investment also marked the largest first-round funding for a
software company since 2008.
Qualtrics expanded its product line with the launch of Qualtrics Site
Intercept, an online marketing and research tool that allows brands to
conduct web-based research to gather consumer intelligence rapidly and
easily without any help from IT.
Qualtrics experienced triple-digit growth in many areas of its
business in 2012, including increasing its workforce to 270 employees.
Qualtrics is a leading global provider of enterprise data collection and
analysis products for market research, voice of customer, employee
performance, and academic research. Through an intuitive, easy-to-use
interface and award-winning services and support, Qualtrics products
enable both professional and DIY researchers to conduct quantitative
research at a lower cost and in less time than competing alternatives.
Founded in 2002, Qualtrics has more than 5,000 clients worldwide,
including half of the Fortune 100, over 1,300 colleges and universities,
and 95 of the top 100 business schools. For more information and a free
trial, visit www.qualtrics.com.
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