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Ryanair No 1 Customer Service Stats - December 2012
[January 24, 2013]

Ryanair No 1 Customer Service Stats - December 2012

(M2 PressWIRE Via Acquire Media NewsEdge) Ryanair, Europes only ultra-low cost airline, today (24 Jan) published its December 2012 customer service statistics which confirm that Ryanair remains Europes No 1 customer service airline.

During December 2012: 89% (of 33,000) flights arrived on-time Less than 1 complaint per 1,000 passengers Less than 1 bag complaint per 2,000 passengers DECEMBER 2011 2012On-time flights 89% 89%Complaints per 1,000 pax 0.89 0.62Bag complaints per 1,000 pax 0.46 0.37Complaints answered within 7 days 99% 99%Only Ryanair guarantees the lowest fares and no fuel surcharges ever; Ryanair operates Europes youngest, greenest, cleanest fleet; Ryanair is Europes No.1 on-time airline (beating Easyjet every week since 2003); Ryanairs Stephen McNamara said: Ryanairs unbeatable formula of the lowest fares, no fuel surcharges and No 1 customer service delivery continues to encourage passengers to switch from Europes high fare, fuel surcharging flag carriers such as Air France, BA and Lufthansa. Once they have switched to Ryanairs prices these passengers keep coming back for our unbeatable on- time flights, fewest lost bags and great customer service.

For further information please contact: Joe Carmody Ryanair Ltd Tel: +353-1-8121212 Stephen McNamara Edelman Ireland Tel: +353-1-6789 333 Karin OConor, Corporate Communications, Edelman 5th Floor, Huguenot House, 35-38 St Stephen's Green, Dublin 2 T: 00 353 (0) 1 678 9333 M: 00 353 86 1651068 F: 00 353 (0) 1 662 9948 About Edelman Edelman is the worlds largest independent public relations firm, with offices in 63 cities and 4,200 employees worldwide, as well as affiliates in more than 30 cities. Edelman was named Advertising Ages top-ranked PR firm of the decade and one of its 2010 A-List Agencies and 2010 Best Places to Work; PRWeeks 2011 Large PR Agency of the Year and 2011 Large UK Consultancy of the Year; European Excellence Awards 2010 Agency of the Year; Holmes Reports 2011 Global Agency of the Year, Agency of the Decade and 2009 Asia Pacific Consultancy of the Year; and among Glassdoors top five 2011 Best Places to Work. Edelman owns specialty firms Blue (advertising), StrategyOne (research), Ruth (brands +experiences), DJE Science (medical education/publishing and science communications), and MATTER (sports, sponsorship, and entertainment). Visit for more information.

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