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Sunteck Realty Leverages AmeyoJan 17, 2013 (Close-Up Media via COMTEX) -- Sunteck Realty announced it is a real estate developerwho chiefly focuses on the expansion of residential properties. According to a release, its development activities include multi-unit apartment buildings, block re-developments, planned communities and commercial spaces. Being a commercial hub, they aim at expanding their operations. To achieve these goals, they resorted to Ameyo, a complete CIM, as their paramount technology. Sunteck said the real estate giants needed a solution that could manage their inbound calls as they wanted a record of the operations being executed day in and day out. Besides this, they had business requirements such as customizing their CRM, after office hour configuration and an integrated and designed IVR. Jogesh Nair, GM, Marketing, Sunteck Realty, said, "Ameyo enabled us to implement a customized business strategy that delivered significant increase in our business productivity. The solution was flexible as well as responsive, thereby simplifying processes for us. The user-friendliness of their technology and support of their team makes Drishti a right technology partner for a demanding business like ours." Sunteck noted that it was offered help by Ameyo to fulfill their business constraints. They were now able to manage calls with the IVR as it could gauge events and the interaction conducted between an agent and a customer and also re-direct the latter to the respective departments for a query resolution. It also enabled them keep a track on their call volume ratio. Thus, AMEYO has uplifted their business strategy and assisted them in the expansion of their business further. Drishti is a provider of contact center software and enterprise communication applications. ((Comments on this story may be sent to [email protected])) |