|[January 10, 2013]
Sutherland Global Services Introduces Next Generation of Retail Banking Solutions
NEW YORK --(Business Wire)--
Sutherland Global Services (News - Alert), a leading global provider of business
process and technology management services, today announced the
availability of a new suite of offerings and capabilities - branded as
B@ANkers - designed to reshape the retail banking experience for both
consumers and financial institutions alike.
Demonstrated today at a seminar in New York featuring Bank 3.0
author Brett King, this new suite of services includes:
Password-free voice authentication that facilitates balance inquiries,
transfers, transaction histories and directs callers to the nearest
A Mobile Transaction Assistant that enables smart phones with
Siri-like capabilities, including pre-emptive fraud alert,
voice-driven bill pay and voice-driven information on merchants and
Immediate customer recognition over web and voice interfaces,
providing customized information and proactive insight;
Embedded predictive and profiling analytics to proactively identify
customer behavior and related needs;
Proprietary online customer experience capture application that
enables continuous service improvements and directly improves customer
loyalty, enhancing customer lifetime value (CLV).
As a developer and aggregator of technologies and services for the
retail banking industry, Sutherland Global Services provides integrated
back and front office support that enales consumer financial services
for multiple Fortune 100/500 clients. Offerings announced today
will add to the company's growing list of options for financial services
institutions - creating a virtual "App Store" that will allow banks to
select services that best fit their customers' evolving needs.
"These offerings represent a quantum leap forward in personalizing
retail banking," said Sankar Krishnan, Global Head Client Engagement,
Banking & Financial Services at Sutherland Global Services. "Our
solutions are a combination of breakthrough technology, real-time
analytics, domain expertise and service excellence. While transactions
are rapidly moving towards online and mobile devices, the most
significant innovation comes from optimizing the customer experience
based on past history and ongoing expected needs. That is the core and
the most impactful aspect of B@ANKers."
The first in a series of interactive seminars sponsored by Sutherland
Global Services, "The Brewing Storm in Consumer Banking" featuring Brett
King was held today at the Grand Hyatt in New York. Voted by American
Banker as the 2012 Innovator of the Year, Brett King is a
bestselling author and founder of the ground breaking Movenbank -
a branch-free provider of services that customers choose to live better
with their money; making the way they spend, save, and live smarter. His
books, Bank 2.0 and Branch Today, Gone Tomorrow, have
heralded him as both an innovator and thought leader in retail banking.
The highly anticipated Bank 3.0 further explores the gap between
customer and financial services players and the massive opportunity for
new, non-bank competitors to totally disrupt the industry.
Additional seminars will be held this month in Mexico City, Dubai and
Djakarta, Indonesia. More information can be found at: http://info.sutherlandglobal.com/brett-king-exclusive.
About Sutherland Global Services
Established in 1986, Sutherland Global Services is a global provider of
business process and technology management services offering an
integrated portfolio of analytics-driven back-office and customer facing
solutions that support the entire customer lifecycle. Headquartered in
Rochester, N.Y., Sutherland is one of the world's largest independent
BPO companies employing over 30,000 professionals across 35 operation
centers and business operations located in the United States, Canada,
Mexico, Colombia, India, the Philippines, the United Arab Emirates,
Bulgaria, Egypt, and the United Kingdom.
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