San Francisco, CA, Dec 20, 2012 (PRWeb.com via COMTEX) --
Opus Research is pleased to announce that its 9th Voice Biometrics Conference will be held in San Francisco, May 8-9, 2013. VBC is the premier, global showcase for applications that enable individuals to use the unique aspects of their voice to provide strong assurance of their identity. It is also the place where executives from major banks, telephone companies, insurance carriers, contact centers and health care providers share the experience and lessons learned from deploying voice biometric-based solutions in their communications and security fabrics.
"Discussions and presentations at Voice Biometrics Conference-Singapore were both thought-provoking and pragmatic," explained Dan Miller, Sr. Analyst at Opus Research and Conference Chair. "The efficacy of core voice biometric technology was a given. Now people are looking for practical advice to prepare their IT infrastructures and organizations for the transition to voice-based authentication technologies and workflows."
VBC 2013-San Francisco (#VBC-SF) will continue the tradition of tackling issues that are giving shape to a new industry. Topics under discussion include:
Replacing passwords - Describing where voice fits into plans to eliminate PINs and passwords.
Fraud profiles - why securing the telephone channel is so important.
Securing Personal Virtual Assistants - How 'wake-up words' can be biometric-based log-ins.
Accuracy - What's a reasonable yardstick How should expectations change for text-independent versus text-dependent applications
Multi-factor authentication (MFA) - What are the alternatives Who's doing it Would you ever use a single factor What rules are in place to determine a conversation's riskiness
Use Cases and Real World Examples - "Out-of-band authentication of online users," "passive enrollment and authentication," and "risk-based and context aware security" are not just marketware. They've been implemented.
Passive enrollment and authentication - How do you promote a pleasant customer experience, yet stay secure
Embedding Voice Biometrics into consumer and mobile devices - How does it work Where does voice fit What are the apps and use cases
Learning from Law Enforcement - What are "Black Lists" How big can they be What about "White Lists"
Self-service scenarios - Who has rolled out voice-authenticated applications What have they learned
Compliance - What are the most important regulatory considerations How do they differ from country to country
The list of current list of sponsors includes Nuance, NICE Systems, SpeechPro, Agnitio, Sensory and Victrio.
Past conferences have brought together a mix of solution providers, integrators, implementers and executives investigating their options for strong, simple authentication. This is a "must attend" event for:
Customer care specialists with responsibility for fraud reduction in commercial banks, credit unions, financial services, insurance, healthcare, telecom, retail, travel or government services.
Chief Security Officers (CSOs) and Chief Information Security Officers (CISOs) grappling with the challenges of securing "the phone channel," mobile commerce or remote endpoints in the era of Bring Your Own Device (BYOD).
Product managers or planners at mobile carriers, device makers or application developers concerned with keeping private data secure in highly-personalized, context aware settings.
System integrators, application developers or solutions providers who know that adding expertise in the area of authentication will provide differentiation and a competitive edge.
Strategic planners or business analysts from a variety of networking intensive firms like payment processors, hosted contact centers, business process outsourcers, telecom/wireless
About Opus Research:
Opus Research is the leading IT industry analyst firm focused on "conversational commerce": merging automated speech processing technologies, contact center automation, enterprise collaboration and mobile commerce. For additional information about Opus Research's coverage of voice biometrics visit http://opusresearch.net
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