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Transamerica Retirement Services Receives 39 "Best in Class" Ratings in Chatham Partners' Post-Conversion Customer Satisfaction SurveyLOS ANGELES --(Business Wire)-- Transamerica (News - Alert) Retirement Services announced today that it received 39 "Best in Class" ratings from retirement plan sponsors in the Chatham Partners' third quarter post-conversion customer satisfaction survey. The survey measures the overall quality and management of Transamerica's plan installation and conversion process according to survey responses received from retirement plan sponsors. Third quarter results show continued plan sponsor satisfaction with Transamerica's plan conversion process and customer service. All attributes related to overall impressions of Transamerica, the conversion process and customer service received "Best in Class" ratings. "Transamerica continues to receive high praise from plan sponsors regarding their conversion experience," said Stig Nybo, president of pension sales and distribution for Transamerica Retirement Solutions. "Our consistent 'Best in Class' ratings each quarter are a direct result of our outstanding project managers who continually provide the highest levels of service to our newest clients. At Transamerica, we strive to provide 'Best in Class' service at every step of the retirement plan process, from design and installation to daily interactions." Transamerica received "Best in Class" ratings from retirement plan sponsors in the following areas:
About Transamerica Retirement Services "Transamerica" or "Transamerica Retirement Services" refers to Transamerica Retirement Solutions Corporation. Transamerica designs customized retirement plan solutions to meet the unique needs of small- to mid-sized businesses. Transamerica and its affiliates service more than 17,0001 retirement plans totaling more than $20 billion1 in assets. For more information about Transamerica, please refer to www.TA-Retirement.com. About Chatham Partners Third Quarter Post-Conversion Customer Satisfaction Analysis Chatham's independent third-party research helps isolate Transamerica's key strengths, weaknesses, and gaps in the installation process. By identifying the most important drivers of client satisfaction, Transamerica uses these findings to help provide a quality installation process. Questions were rated on a seven-point scale with "six" and "seven" representing the highest levels of satisfaction. A "Best in Class" rating was received when 85 percent of the respondents selected a "six" or "seven" for 44 specific areas that were rated. The Chatham Partners' post-conversion survey is based on 160 client responses in Chatham Partners' most recent third quarter report. Transamerica Retirement Services is not affiliated with Chatham Partners, LLC. 1As of December 31, 2011. TRSC 6457-1212
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