[December 12, 2012] |
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Dell Services Helps Customers Transform IT with New and Expanded Offerings Across Security, Cloud, Application Modernization and Support
AUSTIN, Texas --(Business Wire)--
Customers from small businesses to large enterprises, across geographies
and industries, selected Dell (News - Alert) Services in 2012 to help transform IT and
solve business problems. With industrialized service offerings that make
it simple for customers to receive the level of service that's right for
them, Dell Services offers consulting services and end-to-end
capabilities that empower IT to achieve cost savings, growth and
innovation.
"At Dell World this week, we're talking about the disruptive forces that
our customers are facing, such as cloud, social media, mobility, data
and security," said Suresh Vaswani, president, Dell Services. "This year
we've seen enterprises turn increasingly to Dell Services to help
modernize and adapt their IT environments to manage the growing
challenges and opportunities presented by these disruptive forces. More
and more, our customers are recognizing the power of information
technology and services in enabling their business outcomes."
Examples of Dell Services milestones in 2012 include:
Security: Protecting Customers from Cyber Attacks
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Dell recently reported that security revenue for fiscal year 2013
third quarter was up 16 percent year over year. Dell SecureWorks has
been a significant contributor, continuing to expand its role as a
leader in Information Security Services since it was acquired by Dell
in 2011. It now processes more than 30 billion events every day.
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In an effort to grow its services further for its customers, Dell
SecureWorks is teaming with FireEye®, a leader in advanced threat
protection, to protect customers from advanced cyber attacks. The
company will manage and monitor the FireEye (News - Alert) Malware Protection System™
(MPS) family of appliances. The FireEye MPS solution gives Dell
SecureWorks customers an additional layer of protection against spear
phishing attacks, web attacks and other obfuscated attacks typically
used in stealthy and highly-sophisticated Advanced Persistent Threat
campaigns, before they can compromise their targets. Dell SecureWorks
will be the inaugural Managed Security Services Provider partner of
the FireEye Certified Service Provider program.
Cloud: Ongoing Commitment to OpenStack
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Dell is seeing success from its focused efforts and investments in
cloud, and reported that cloud revenue for fiscal year 2013 third
quarter was up 30 percent year over year.
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As an early pioneer and an active leader in the OpenStack community,
Dell is increasing its commitment to OpenStack as its open source
cloud platform of choice for public and private cloud. While Dell will
continue to offer outstanding overall solutions for any type of
cloud that customers want to run, the company believes the open and
compatible nature of OpenStack allows customers to take advantae of
hybrid capabilities to move workloads between private and public
clouds.
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Dell will build its private and public cloud platforms on OpenStack.
As a first step, today Dell is releasing a technical preview of its
private cloud, Dell Cloud Dedicated, with OpenStack. Using OpenStack
as Dell's primary platform offers customers the benefits of
scalability, self-service access and a consumption-based usage model,
while enabling a new, improved way to develop and run applications
taking advantage of open source cloud. Dell Cloud Dedicated with
OpenStack also provides private cloud infrastructure that can meet the
security and compliance needs of large enterprises and vertical
organizations. Companies interested in participating in the technical
preview of Dell Cloud Dedicated with OpenStack may email [email protected]
for information.
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In addition to Dell's advancements with open source clouds, Dell also
offers a VMware-based Dell Cloud Dedicated Service to deliver managed
private cloud Infrastructure-as-a-Service. Dell Cloud Dedicated offers
all the benefits of cloud computing for customers with VMware
requirements and is designed to meet the strict security and
regulatory requirements of the most sensitive data, such as health
care information.
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The company also has seen strong momentum in public cloud and its online
ordering capability that enables customers to automatically
provision Dell cloud and get up and running with preconfigured bundles
in a matter of minutes. These bundles include security monitoring and
around-the-clock support from Dell SecureWorks™, Quest Defender,
SonicWall and Dell ProSupport™. Customers may also choose from
additional options, including cloud security solutions from Trend
Micro.
Application Modernization: Modernizing IT for Tomorrow's Business
Needs
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Dell Services continues to enhance and refine its application
modernization offerings to help customers reduce the cost of
transitioning business-critical applications and data from legacy
computing systems to open, standards-based platforms and agile cloud
infrastructures. Since Dell acquired Clerity Solutions and Make
Technologies earlier this year, Dell Services has won application
modernization engagements across the globe, including assessments,
re-hosting and re-architecture implementations.
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As organizations aim to better align business decisions with
technology, Dell Portfolio Assessment services now offer the ability
to define business capabilities and link them directly to technical
assets. Dell Portfolio Assessment services help organizations better
understand the application assets they have, create a direct link from
the top-level business layer down to the applications' programs and
source code, and create a comprehensive modernization roadmap for the
future.
Global Support & Deployment: Proactive Support, Optimized Storage
Solutions
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Dell is announcing new SupportAssist technology to provide proactive
support for Dell PowerEdge servers, PowerVault storage arrays and
PowerConnect switches. Available today to Dell ProSupport* customers,
SupportAssist installs quickly to enable remote monitoring, automatic
case creation and data collection, as well as proactive parts dispatch
with customer consent. With SupportAssist, customers can gain insight
and control of their environment, enabling them to resolve issues
quickly and minimize downtime.
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Dell also has launched a new Storage Consulting Accelerators service
to provide solution designs and optimization plans for storing,
protecting and archiving massive amounts of data. Dell IT consultants
rapidly perform an automated data collection process, business needs
assessment, and gap analysis to develop an integrated custom data
management solution with a sound cost benefit analysis, tailored to
the needs of the clients and the customers they serve.
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Dell ProSupport,* which simplifies support with one contract, one
support team and one point of accountability, is extending its global
multivendor capabilities to cover Apple products in addition to HP,
Cisco (News - Alert), NetApp, IBM, Sun, Toshiba and more on thousands of models
ranging from x86 servers to laptops, desktops, UNIX®, networking and
storage.
About DELL
Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative
technology and services that give them the power to do more. Dell
Services develops and delivers a comprehensive suite of services and
solutions in applications, business process, consulting, infrastructure
and support to help customers succeed. Learn more at www.dell.com.
Dell World
Join us at Dell World 2012 - The Power to Do More. Technology
professionals will learn from one another and identify key challenges
and opportunities connected to the top forces changing business today.
Learn more at www.dellworld.com,
attend our virtual event at Dell
World: Live Online or follow #DellWorld
on Twitter (News - Alert).
Dell, PowerEdge, PowerConnect, PowerVault, ProSupport,SecureWorks,
Quest, SonicWall, Clerity Solutions and Make Technologoies are
trademarks of Dell Inc. Dell disclaims any proprietary interest in the
marks and names of others.
*Availability and terms of Dell Services vary by region. For more
information, visit www.dell.com/servicedescriptions.
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