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VHT and Concentric Cloud Solutions Partner to Eliminate Hold TimeDec 07, 2012 (Close-Up Media via COMTEX) -- Concentric Cloud Solutions and Virtual Hold Technology announced they will offer voice and web cloud-based callback solutions that bridge the gap between self-service and the contact center by placing callers in a virtual queue, enabling them to hang up and receive a callback. In a release, the Company noted Concentric Cloud Solutions, an XO Communications company, delivers enterprise-class cloud-based solutions that include self-service and intelligent call routing, conferencing and contact center. The relationship with VHT will expand the availability of virtual queuing technology to include ASAP callbacks, scheduled callbacks and web callbacks for businesses and government agencies served by Concentric Cloud Solutions. "Concentric has a reputation for providing the right mix of cloud-based customer service solutions for their clients," said VHT President Mark Williams. "Their integration and support experience makes them an ideal business partner for extending the reach of our conversation strategies." "We are committed to offering Concentric customers the solutions that best improve their end-users experience," said Steve Nocella, president of Concentric Cloud Solutions. "This relationship will enable us to solve one of the most frustrating customer service problems while advancing our contact center services with VHT's feature-rich callback technology." Virtual Hold Technology offers a multichannel callback solution. Concentric Cloud Solutions offers cloud-based computing, content acceleration and cloud voice solutions. ((Comments on this story may be sent to [email protected])) |