New Ciber Offering for Utilities - a Self-Service Portal - Will Debut at SourceGas and Alagasco
(Thomson Reuters ONE Via Acquire Media NewsEdge)
6363 S. Fiddler's Green Circle, Suite 1400
Greenwood Village, CO 80111
Greenwood Village, Colo. - December 6, 2012 - Ciber has teamed with two gas-
utility clients, SourceGas and Alagasco, to develop enhancements to the SAP(®)
Customer Relationship Management and Billing for Utilities package. Ciber's new
offering, a Self-Service Portal for Utilities built on SAP(®) solutions,
simplifies the user interface while adding new options for utilities to easily
customize and brand the self-service section of their websites.
Both SourceGas and Alagasco currently operate parts of the SAP(®) Biller Direct
application to provide customers with online access to make payments, as well as
view consumption history and service-request options. Working collaboratively
with SourceGas and Alagasco, Ciber will design, code, test and install a new
user interface and automated processes designed to save time for utility
customers and expense for the utilities themselves.
Ciber's portal modifications include simplified data entry and expanded data-
validation parameters that allow utilities to incorporate more business rules
into online forms. Through these expanded validation rules, utilities using the
Ciber solution will be able to more fully automate or enhance processes. For
example, the Ciber solution adds new required fields on the move-out request
screen, enabling utilities to capture new address and payment information during
move-out requests, which could improve collections on final bills.
The Ciber team also is adding functionality, such as a schedule-payment option
that lets consumers specify that payment be made at a later date, not merely at
the time of login. In addition, the Ciber team has created a new look and feel
for the Self-Service Portal, giving utilities a customer-friendly tool that is
rich in both functionality and aesthetics.
"The whole purpose behind this portal enhancement is to make it easier than ever
for utilities to fine-tune self-service capabilities and for customers to
conduct their utility business online," said Mike Catteral, Ciber's SAP practice
"This site allows us to improve customer service by adding self-service
functionality that customers want, such as more intuitive navigation and links
from the Frequently Asked Questions section to help menus," said Thom
Bookwalter, director of enterprise applications, SourceGas. "We expect the new
portal to save us operational expenses by lowering call-center volume because it
gives customers a user-friendly way to conduct utility business at their own
"The development of this site is done in a way that makes it easy to maintain,
which gives us a platform that can be grown and supported in house," said Lynn
Lovelady, vice president, information technology, Alagasco. "This, combined with
expanded functionality and validation capabilities, will help us automate more
processes and operate more efficiently."
After developing and installing the solution at SourceGas and Alagasco, Ciber
will make the offering available to other utilities. Ciber's Self-Service Portal
for Utilities built on SAP solutions provides a simple template interface that
can be modified to serve the specific needs of any gas, water or electric
utility and the customers it serves.
Ciber is an SAP services partner, an SAP channel partner and an SAP-certified
provider of hosting and application management services. Since Ciber started
supporting SAP solutions in 1989, it has amassed more than 2,000 clients using
SAP solutions, as well as the skills and experience to assist customers with all
aspects of their implementations of SAP software.
Worldwide, more than 100 energy companies and utilities have trusted Ciber to
help them with a variety of IT projects.
SourceGas is a natural gas local distribution utility headquartered in Lakewood,
Colo. SourceGas and its affiliates serve nearly 410,000 customers and operate
17,940 miles of distribution, gathering and transmission pipeline, as well as
storage facilities, in Arkansas, Colorado, Nebraska, and Wyoming. SourceGas and
its affiliates also provide gas transportation, in-home HVAC and appliance
service and sales, as well as gas commodity sales services to its natural gas
Alagasco is the largest distributor of natural gas in Alabama, providing clean-
burning, energy-efficient natural gas to more than 425,000 homes, businesses and
industries. For more information, go to http://www.Alagasco.com.
About Ciber, Inc.
Ciber is a client-focused, results-driven IT consulting company. Its 6,000
consultants provide the business acumen, technical skills and flexibility to
help businesses and governments around the globe get the most from technology.
Since 1974 Ciber has combined the stability and resources of a large consultancy
with the agility and personal touch of a local firm. Ciber (CBR) trades on the
New York Stock Exchange and earned approximately $1 billion in annual revenue
during 2011. For more information, visit www.ciber.com.
For more information, contact:
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mentioned are the trademarks of their respective companies.
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Source: Ciber, Inc via Thomson Reuters ONE
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