iQor Introduces Customer Insights
Nov 26, 2012 (Close-Up Media via COMTEX) --
iQor, a provider of intelligent customer interaction and outsourcing solutions, has made available for download a podcast interview with Mason Argiropoulos, Chief Talent & Analytics Officer at iQor, conducted with Rich Hand, Director of Membership & Publications of the Contact Center Association.
In the interview, the Company said Mason and Rich discuss the value of Big Data to provide customer insights that drive better performance, enhance the customer experience, and the bottom line. They also discuss ways in which organizations can capture data, analyze, and evaluate the best course of action to retaining customers, improving services, and delivering better experiences.
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