TMCnet News
Drishti and Techno Brain address Contact Center Technology in Africa with Ameyo Solution(ENP Newswire Via Acquire Media NewsEdge) ENP Newswire - 23 November 2012 Release date- 20112012 - Gurgaon - Drishti fortifies its presence in the African market by partnering with Techno Brain, a leading IT company. The latter offers various services tailored to the global outsourcing industry and are excited at the prospect of partnering with Drishti, the leading CIM technology innovator. Speaking about the partnership, Mr. Alfred Mugo, Director, Techno Brain says 'Contact centers and enterprises like any other customer facing business needs applications that add value to their service delivery besides enhancing the end productivity. Our intention is to create a symbiotic relationship where the end-users get to understand the benefits they can derive from quality CIM solutions like Ameyo. With a technology partner like Drishti, we aim at exploring this need to the fullest, and providing businesses in this geography with advanced, all-in-one communications solutions'. Sachin Bhatia, VP-Business Development, Drishti-Soft further adds 'Africa is a booming economy, and the ICT sector is growing at a fast pace. There are several advanced tools such as IVR, ACD, Predictive Dialer and CRM that are making their way into the continent to address specific requirements. Businesses require a technology that can provide process optimization while matching their rapid growth. Flexibility and Cost efficiency are key parameters that Legacy systems fall short compared to an IP-based solution like Ameyo. With the experience of Techno Brain, we are in a position to capitalize on this opportunity and expand our presence throughout the domestic market.' African businesses are looking to implement ICT solutions in various forms suited to specific business requirements for continuous growth, competitive advantage differentiation and improved productivity. Ameyo brings an innovative approach and Service Oriented Architecture (SOA) that simplifies communication processes, increases development & deployment speed, and provides flexibility while reducing IT costs. About Techno Brain: Techno Brain, an ISO 9001:2008 Certified and CMMI Level 3 Company, is Africa's leading custom software application provider. The company provides custom software application, IT Products, BPO / ITES and IT Training to clients in various industries across the globe. Techno Brain aims to be considered as a respected global IT firm and works meticulously in working with their customers to identify relevant technologies that can improve their productivity. About Drishti: Drishti offers communications solutions that empower enterprises and contact centers to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI. [Editorial queries for this story should be sent to [email protected]] ((Comments on this story may be sent to [email protected])) (c) 2012 Electronic News Publishing - |