Indosoft Announces Partnership with Vidanetwork to Offer Cloud and Managed Services Multi-Channel Contact Centers
(PR Web Via Acquire Media NewsEdge) Fredericton, NB (PRWEB) November 22, 2012
Indosoft Inc., developers of Q-Suite, the industry leading call center ACD for Asterisk, has entered into a partnership arrangement where Vidanetwork Technologies, Inc. will offer Cloud based managed multi-channel, multi-tenant services using Q-Suite, targeting full service inbound and outbound contact centers.
This partnership takes advantage of the synergy between two organizations that recognize the advantages of providing contact center technology for Asterisk. The flexible architecture of Q-Suite will allow Vidanetwork to offer distributed Cloud centric managed contact center services that can fulfill the most demanding requirements of modern call center operations. With its scalable and feature-rich high availability call center solution, Q-Suite is a unique, powerful and cost effective ACD for Asterisk.
Q-Suite 5.7 allows managed and hosted service providers to offer advanced call center ACD, Queue Management, Dialer, Real-time Wallboards, Historical reporting and integration to Workforce management software, all available out-of-the-box. Web services for integration, ability to theme the look and feel, Visual Call-flow and Dialplan builder and built-in Script Builder make it a complete call center software for Asterisk.
“We are excited to offer Managed services using Q-Suite 5.7,” said John Munshour, VP of Business Development at Vidanetwork. “Managed contact center service is a rapidly growing segment. The combination of Q-Suite and Asterisk provides a powerful and cost-effective contact center platform. In Q-Suite, we have a complete contact center solution with powerful ACD and Dialer functionalities. We are impressed with its inbuilt tools like the sophisticated Call Flow Builder, Script Builder for Agent Customer interactions, and its extensive CTI library using .NET and XML API.”
About Vidanetwork Technologies, Inc.
Vidanetwork delivers a suite of IP based communications products that allow organizations to communicate effectively in today’s global market. Its products are installed throughout the world, including China, Australia, the UK, the Caribbean, Canada and the United States. Vidanetwork prides itself on the flexibility and scalability of these offerings while standing behind their dependability.
About Indosoft Inc.
Indosoft Inc. is a global provider of contact center software for Asterisk. It has been providing call center solutions to medium and large contact centers around the world for over ten years. It also licenses its ACD for Asterisk with .NET, Socket and XML libraries to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.
Read the full story at http://www.prweb.com/releases/2012/11/prweb10158188.htm
(c) 2012 PRWEB.COM Newswire
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