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Alcatel-Lucent to replace Belgacom DIS's hardware-based directory service
[June 18, 2012]

Alcatel-Lucent to replace Belgacom DIS's hardware-based directory service


Jun 18, 2012 (Datamonitor via COMTEX) -- Alcatel-Lucent SA, a provider of networking and communications technology, products and services, is replacing Belgacom Directory Information Service, or DIS, a hardware-based directory service, which was limited to assisting with phone number enquiries with a software solution that will provide new features along with a cost effective means of supplying the service.



The solution software will reside in Belgacom's data centers. Alcatel-Lucent's Internet Protocol Multimedia Subsystem (IMS) which is already in use by Belgacom - will provide access to the data centers through the cloud.

With the new system Alcatel-Lucent is providing a set of services, built upon the foundation of IP architecture from Genesys for the management of both customer service software and IMS. Alcatel-Lucent's Services business is integrating all aspects of the solution along with the Soleo software designed for directory information access already deployed in DIS network.


Olivier Mabille, head of Directory Information Services of Belgacom, said: "What traditionally was known as a basic service assisting on phone number enquiries (1207, 1307, 1407) will considerably change in the future. By using the latest trends of social media and chat, we considerably enhance the user experience. The new Alcatel-Lucent platform will allow us to evolve towards an interactive multimedia service, which will bring new experiences to the Belgian telecom users." Alcatel-Lucent's Directory Services Solution offers operators the opportunity to enrich the end-user experience in a number of ways including dynamic interactive voice recognition menus that recognize the customer's identity and the type of information they are seeking as well as the use of chat or messaging formats to provide information to the subscriber. Moreover, the graphical user interface allows better management of the platform and flexible system.

Luc Defieuw, VP CIS, North, Central and Eastern Europe from Alcatel-Lucent said: "As the world of communications is changing, and people these days have become very familiar with interactive multimedia communication tools and social media, they expect a different kind of service from their operator. With this platform, Belgacom enters a new era for directory services, which allows the operator to bring a better service to its customers, but also monetize better the investment made by evolving into new services and features." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon

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