Verizon FiOS customers frustrated by weekend TV outage
ALBANY, Mar 26, 2012 (Times Union - McClatchy-Tribune Information Services via COMTEX) --
Capital Region customers of Verizon FiOS TV were frustrated this weekend after many cable channels, including some broadcasting Friday night's NCAA basketball games, were knocked off the air.
The issue was caused by a software problem at Verizon's Buffalo hub that broadcasts TV signals to customers in the Syracuse area and here in the Capital Region, according to Verizon spokesman John Bonomo.
The outage started Friday night, but some customers are still without their channels, except for some local ones like CBS.
Bonomo said customers can get their TV back by rebooting their set-top box, something a technical support rep can do over the phone.
However, there have been long waits for tech support, and there is a way to do it yourself, Bonomo said.
Here is what he says to do:
Using your remote control, go to the Menu, then Customer Support, then In-Home Agent, and then find the selection STB Auto Correct.
Many FiOS customers locally were also upset that they missed the premier of Mad Men Sunday night on AMC.
Bonomo didn't have any data on how many customers were affected by the outage, although he said there may be some customers still without service. The Times Union talked to two customers Monday morning who said they are still without their cable channels and that FiOS tech support could not help them.
"The number of affected customers has and will certainly decrease," Bonomo said.
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