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UTOPY Receives Speech Technology Excellence Award from Customer Interaction Solutions MagazineUTOPY’s Patented “Phrase Recognition” Technology Uniquely Uses Nuance for Superior Data Reliability San Francisco, CA, UTOPY announced that Customer Interaction Solutions magazine, the leading publication in CRM, call centers and teleservices since 1982™, has granted UTOPY SpeechMiner® with a 2011 Speech Technology Excellence Award. “We are very excited to receive this Speech Technology Excellence Award in recognition of UTOPY’s highest data reliability in the industry,” said Dr. Yochai Konig, CTO, UTOPY. “UTOPY SpeechMiner uniquely leverages the state-of-the-art Nuance Recognizer with UTOPY’s super-set of speech recognition technologies: Large Vocabulary Continuous Speech Recognition and proprietary Phrase Recognition to achieve unparalleled data reliability levels. UTOPY’s Phrase Recognition unifies speech and business concept recognition into a single-step, making its performance superior to traditional methods that separate the recognition phase and the mining phase.” “In the realm of speech recognition and analytics, data reliability is crucial,” said Jim Davies of Gartner. “Only speech analytics data that is both highly accurate and complete can be depended upon for making important business decisions. Such reliable data is a prerequisite for optimizing contact center performance and accurately identifying the voice of the customer (VoC).” “UTOPY has demonstrated to the editors of Customer Interaction Solutions that its product is both innovative and a leader in the speech technology industry. UTOPY SpeechMiner has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Rich Tehrani, CEO, TMC. The 2011 Speech Technology Excellence Awards distinguish companies who have made significant contributions to improving speech applications for their clients. About UTOPY UTOPY provides award-winning Voice of the Customer and Contact Center Performance Optimization solutions powered by Speech Analytics. UTOPY offers the only contact center business applications completely driven by Speech Analytics, and guarantees the fastest ROI in the industry. For more information, visit www.utopy.com or www.speechanalytics.com or call 866.44.UTOPY (866.448.8679). About Customer Interaction Solutions Magazine Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com. As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |