TMCnet News
DigitalRoute Delivers Wireless Service Providers Bill Shock PreventionNov 07, 2011 (Close-Up Media via COMTEX) -- DigitalRoute, a provider of mediation software for service providers, announced that the company is ready to deliver its bill shock prevention solution to help U.S. wireless service providers meet the new guidelines jointly announced by CTIA-The Wireless Association, the Federal Communications Commission, and Consumers Union. "Bill shock prevention is a challenge that confronts service providers throughout the Americas region. With our proven bill shock prevention solution and established support center in Atlanta, Ga., DigitalRoute is ready to deliver solutions to its customers and partners as they address this key initiative," said Stephen Rickaby, General Manager at DigitalRoute Americas, in a release. U.S. service providers have agreed to follow the guidelines to prevent bill shock among consumers of wireless services. The steps to be taken include the sending of notifications to users when they reach monthly plan limits for voice, data, and text that would result in overage charges. Service providers must also provide tools that enable users to monitor balances and set their own usage limits. In response to similar regulations in Europe, DigitalRoute has delivered a bill shock prevention solution that enables rapid and cost-efficient deployment with minimum impact on existing infrastructure. The solution, based on its MediationZone platform, was recently deployed at a pan-European service provider, where it is currently serving seven international affiliates. DigitalRoute, together with its partners, has delivered MediationZone to more than ten operators in the Americas Region during the last 12 months. All of these installations are now in live production. DigitalRoute is a software vendor. ((Comments on this story may be sent to [email protected])) |