|[July 28, 2011]
Phytel Introduces Hospital Readmission Management Solution
DALLAS --(Business Wire)--
the leader in physician-led
population health improvement, announced today that it is launching
a new readmission
management solution that will help hospitals reduce their readmission
rates and enable them to avoid Medicare penalties. The Hospital
Readmission Management solution, which will complement Phytel's
existing products for enhancing preventive and chronic care in the
ambulatory setting, is the first offering in a new service line that
will help healthcare organizations improve post-discharge care and
prevent unnecessary readmissions.
"Up to now, there has been relatively little automation
of post-discharge care processes designed to make sure that patients
understand their discharge instructions nd act on them," commented
Steve Schelhammer, CEO of Phytel. "Phytel's new hospital readmission
management services are simply a natural extension of the proven
capabilities we provide to enable our customers to intervene and engage
patients across the full care continuum."
Phytel's Hospital Readmission Management solution provides automated
messaging to patients discharged from hospitals. Within 72 hours of
discharge, patients receive phone messaging that combines a patient
satisfaction survey with questions asking whether they understood their
discharge instructions or would like to be contacted by the hospital for
additional follow-up. Those who do can then be transferred automatically
to a hospital nurse help line or a call center.
Phytel also flags patients who do not respond to the survey so members
of their hospital care team can follow up with them. Phytel will utilize
condition-specific surveys that can differentiate among patients with
specific health conditions.
Phytel's Hospital Readmission Management application is on the same
platform as its ambulatory care management services. Healthcare systems
will be able to integrate responses to their post-discharge surveys with
care management by patients' primary care physicians.
Nearly one in five Medicare patients discharged from an acute-care
hospital today is readmitted within 30 days, and the Centers
for Medicare and Medicaid Services will start penalizing hospitals
in 2012 for higher-than-expected
readmission rates. While timely treatment in EDs can prevent
patients from being increasingly readmitted to the hospital,
post-discharge care typically receives less attention from hospitals
than treatment does. Phytel's newest solution helps bridge the gap by
engaging patients in their own post-acute care.
The premier company empowering physician-led population health
improvement, Phytel provides physicians with proven technology to
deliver timely, coordinated care to their patients. Phytel's
state-of-the-art registry, which now encompasses 20 million patients
nationwide, uses evidence-based chronic and preventive care protocols to
identify and notify patients due for service, while tracking compliance
and measuring quality and financial results. For more information,
please visit www.phytel.com.
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