'KPN underestimated demand for U2 ticket hotline'
Mar 17, 2009 (DMEUROPE via COMTEX) --
The disruption in 0900 paid service numbers on 13 March was caused by
human error, a KPN company spokesman has said. The network operator has
not allowed sufficient capacity for handling the peak in traffic and
redirecting calls. On Saturday 13 March, the ticket office opened sales
for the Dutch concert of rock band U2. A subsequent run on that service
number made paid service numbers nationwide unreachable.
Distributed for DMeurope.com via M2 Communications Ltd (www.m2.com)
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