|
Voxify Empowers the Contact Center With On Premise Deployment Options for Its Self-Service Speech Applications
(Market Wire Via Thomson Dialog NewsEdge) ALAMEDA, CA, August 21 / MARKET WIRE/ --
Voxify, the company that enables contact
centers to offer self-service for customer phone calls, announced today
that it is offering On Premise deployment options for its self-service
speech applications. Voxify has traditionally offered its speech
applications, called Automated Agents, in a Hosted deployment model. The
company's deployment options, offered as a
Managed Service, have been expanded to include On Premise and On Premise Overflow. The new deployment options are
all part of Voxify's vision to "empower the contact center" with more
control, flexibility, and self-sufficiency.
"Voxify has a laser focus on developing the highest quality speech
applications with the fastest time-to-benefit in the industry. To that end
we are 'deployment-agnostic' and are committed to offering innovative
deployment models that empower contact centers by leveraging their
investments but still benefit from Voxify's ability to offer rapid
deployment, scalability, and business continuity," said John Gengarella,
President and CEO, Voxify.
The On Premise deployment model is based on an innovative approach that
benefits contact centers who want to leverage their existing speech
infrastructure. The speech infrastructure resides with the contact centers
while the Automated Agents reside in the Voxify hosting network. This
deployment model gives contact centers the ability to manage their speech
infrastructure without having to invest in the speech expertise required to
manage, tune, and support sophisticated speech applications.
Voxify's On Premise Overflow option has additional benefits of capacity,
redundancy, and business continuity as the contact center's speech
infrastructure is replicated in the Voxify hosting network. Should contact
centers experience unplanned call spikes or interruptions in data center
operations, calls are handled seamlessly by the Voxify hosting network.
Voxify's Managed Service offering includes: self-service solutions based on
over 60 industry-specific speech application templates; rapid deployment;
high availability; tuning and monitoring; and, reporting and analytics.
Contact centers now have more deployment choices to balance their total
cost of ownership, security, and ROI.
About Voxify
Voxify enables contact centers to offer self-service for customer phone
calls. Voxify Automated Agents are speech applications that offer the
lowest risk to deployment and a rapid return on investment. Built from
industry-specific templates and patented conversational models, Voxify
Automated Agents allow callers to speak naturally -- resulting in the best
customer service. Voxify offers managed services for both hosted &
premise-based deployments. Millions of callers around the globe speak daily
to Voxify Automated Agents when calling such companies as Continental
Airlines, Hammacher Schlemmer, and Wyndham International. For more
information, call 510 545 5000 or visit www.voxify.com.
The Voxify logo, Voxify, Automated Agents and Conversation Engine are
trademarks or registered trademarks of Voxify, Inc. All other trademarks
mentioned herein are the property of their respective owners.
Contact:
Hollis Chin
Voxify
510 545 5015Email Contact
Copyright 2007 Market Wire, Incorporated
[ Back To TMCnet.com's Homepage ]
|
