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Voxify Empowers the Contact Center With Its Call Steering Self-Service Speech Application
(Market Wire Via Thomson Dialog NewsEdge) ALAMEDA, CA, August 21 / MARKET WIRE/ --
Voxify, the company that enables contact
centers to offer self-service for customer phone calls, announced today
that it is empowering contact centers to make changes to Voxify speech
applications themselves. The company's vision of "consolization" puts "web
consoles" in the hands of contact center managers who want the control,
self-sufficiency, and immediacy of making their own changes to speech
applications. The dynamic business environment and changing needs of
customers require frequent changes to self-service solutions. The new Call Steering Agent, which is an automated speech
recognition solution that provides highly accurate and intelligent call
routing, is the first Voxify speech application to include the "web
console" capability.
The Call Steering Agent is offered as a Managed Service where Voxify takes
the responsibility for deploying, tuning, and supporting the speech
application. Contact centers receive a high quality, high performance
speech application in an accelerated deployment time. After deployment,
contact center managers are trained to use the web consoles and then take
control of specific call flows and call routing that frequently change.
Examples of Call Steering menu options that often change are options for a
seasonal promotion, a new ticketing event, or a new automated service for
order status. Voxify is available to make major changes to the Call
Steering Agent and to provide 24/7 support to contact centers making their
own changes.
"Voxify's vision is to empower contact centers to take full control of
their self-service speech solutions. 'Consolization' is the cornerstone of
that vision which will expand into our offerings in the future. Contact
centers with foresight are looking for competitive advantage to frequently
adjust their self-service solutions to rapidly changing market needs," said
John Gengarella, President and CEO, Voxify.
"Voxify's deep understanding of the contact center is reflected in its
unique approach to customer-centric speech application design. It has
further enhanced its speech application offering by introducing
capabilities that allow contact centers to make changes to speech
applications that have been developed and deployed by a vendor," said
Daniel Hong, Lead Analyst, Voice Business, Datamonitor.
Voxify develops self-service applications based on over 60
industry-specific speech application templates. By combining customer
requirements with the templates Voxify is able to rapidly deploy the speech
applications and facilitate the best ROI. The Call Steering Agent with the
web console is available immediately.
About Voxify
Voxify enables contact centers to offer self-service for customer phone
calls. Voxify Automated Agents are speech applications that offer the
lowest risk to deployment and a rapid return on investment. Built from
industry-specific templates and patented conversational models, Voxify
Automated Agents allow callers to speak naturally -- resulting in the best
customer service. Voxify offers managed services for both hosted &
premise-based deployments. Millions of callers around the globe speak daily
to Voxify Automated Agents when calling such companies as Continental
Airlines, Hammacher Schlemmer, and Wyndham International. For more
information, call 510 545 5000 or visit www.voxify.com.
About Datamonitor
Datamonitor is a premium business information company specialising in
industry analysis. It helps over 5,000 of the world's leading companies, to
address complex strategic issues. Through proprietary databases and wealth
of expertise, it provides clients with unbiased expert analysis and
in-depth forecasts for seven industry sectors: Automotive, Consumer
Markets, Energy, Financial Services, Pharmaceuticals and Healthcare,
Technology, Transport and Logistics. Datamonitor maintains its headquarters
in London and has regional offices in New York, San Francisco, Sydney and
Frankfurt.
The Voxify logo, Voxify, Automated Agents and Conversation Engine are
trademarks or registered trademarks of Voxify, Inc. All other trademarks
mentioned herein are the property of their respective owners.
Contact:
Hollis Chin
Voxify
510 545 5015Email Contact
Copyright 2007 Market Wire, Incorporated
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