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Nuance's Acquisition of BeVocal Now Complete TMCnet Contributing Editor Nuance (News - Alert) Communications has successfully acquired BeVocal. The supplier of speech solutions announced Wednesday that is has closed its acquisition of BeVocal, a provider of on-demand self-service customer care solutions designed to address the unique business requirements of the mobile communications market and its customers.
The completion of this acquisition effectively expands Nuance’s existing product portfolio with the addition of a unique solution set for mobile customer lifecycle management, the Beyond Suite, and a range of premium services, the VoComm Suite, for the mobile customer.
The number of mobile subscribers continues to expand and BeVocal’s solutions address the significant domestic and global requirements for mobile service providers and others that service the mobile industry to reduce costs, increase revenue and improve mobile customer satisfaction.
To make the most of every customer contact, the Beyond Suite provides handset activation, customer care, intelligent promotional offers, and sales and fulfillment of add-on features. BeVocal’s solutions also address additional channels such as Web and SMS, to enable unique, cross-channel experiences.
Nuance is able to expand its portfolio to include highly repeatable applications, proven success within major reference accounts and a predictable, recurring revenue stream derived from a software-as-a-service (SaaS (News - Alert)) business model. The acquisition also enables BeVocal to broaden its sales and marketing resources, gain direct access to core technologies to strengthen its solutions, and the momentum of being an integral part of a leading provider of care solutions.
As the acquisition is successfully closed and in accordance with NASDAQ Marketplace Rule 4350, Nuance will grant 501,520 shares of its common stock, in the form of stand-alone restricted stock units, and options to purchase 750,000 shares of its common stock as an inducement that is material to 145 individuals entering into employment arrangements with Nuance. The restricted stock units and stock options are being granted upon the approval of the Compensation Committee of Nuance’s Board of Directors. The restricted stock units vest over a three year period that is subject to acceleration upon the achievement of certain performance targets and the stick options vest over a four year period.
Both Nuance and BeVocal are proven players in the market and have strong portfolios that combined, will offer clients a wealth of applications that can help to advance their business processes. This acquisition is surely a win-win for all involved as the combined company will enjoy a greater share of the market and clients are likely to see a seamless integration as they begin to enjoy the added benefits. To learn even more about speech technologies, check out this white paper: Twelve Lessons About Speech You Already Learned from Web Strategy. When you’re done reading, be sure to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP  communications industry. The library offers white papers, case studies and other documents free to registered users.Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.
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