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EBSuite's On-Demand CRM Used In Oprah's Security
TMCnet Contributing Editor
EBSuite.com, a vendor of on-demand Customer Relationship Management (CRM) software, has announced an extended customer service agreement with S3, an entertainment and commercial security services firm.
S3 clients include Harpo Studios, home of The Oprah Winfrey Show; Dennis Rodman; Jam Productions, the largest independent promoter in the U.S.; City of Chicago Special Events; Soldier Field, home of the Chicago Bears; Lollapalooza; and Country Thunder Music Festivals and its Harley Davidson Motorcycle 100th Anniversary celebration.
"EBSuite offers the technology, services and security we need in our line of business," said George Triantafillo, Director of Safety, S3. "Their tools provide information that we trust, which allows us to successfully plan, delegate and execute our event security plans."
Triantafillo said EBSuite's customer support and project management applications "provide real-time access to accurate information."
EBSuite has launched operations in Beijing, where the local team is conducting engineering and regional business development activities.
Last week the company announced that Asteres Inc., the maker of ScriptCenter, the industry's first prescription drug pick-up kiosk for retail pharmacies, has adopted EBSuite's Customer Support and Sales Force Automation product.
Asteres needed a CRM product to help manage customer support calls and case processing workflow. In addition to sharing all documents on customer accounts, including case history, information on decisions made and support activities, Asteres wanted something to be cost-effective and customizable.
"EBSuite is intuitive and easy to use which made implementation quick and easy," said Stefany Goldman, Manger of Client Relations at Asteres. EBSuite, whose customer base and revenues increased more than 100% from fiscal year 2004 to 2005, has established international headquarters in Fremont, California.
In May EBSuite.com announced a formal partnership with Alcatel (News - Alert) for their North American operations.
Alcatel will offer a web based front-end and back-end internal customer support solution for its employees in North America.
David Sims is a contributing editor for TMCnet. For more articles please visit David Sims' columnist page.
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