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Maroc Telecom Selects Netonomy for Customer and Service Activation for Residential and Corporate Wireline Customers
BOSTON, PARIS and RABAT, Morocco, October 4 /PRNewswire/ --
- Launched Into Production in July 2005, MyNetonomy Aims to Reduce the
Time and Cost of Activating Maroc Telecom's Voice and Data Services
Netonomy, the leading provider of customer self-service solutions for the
communications industry, today announced that convergent carrier, Maroc
Telecom, Morocco's largest telecommunications company, has selected and
recently launched into production MyNetonomy Channel Activator and MyNetonomy
Order Activator, two products in Netonomy's award winning customer
self-service suite, MyNetonomy. Sales staff in Maroc Telecom's points-of-sale
are using Channel Activator to order and activate telephony and broadband
data accounts and services for residential customers; while Maroc Telecom's
account teams and customer service agents are using Order Activator to
activate a wide variety of communications services for business and corporate
customers, including PSTN, DSL, X25, X28, Frame Relay and leased lines, as
well as supplementary services like voicemail, IP-VPN's, and PBX
connectivity.
Maroc Telecom wants to offer new and innovative wireline services to both
its residential and business customers and needed an efficient and reliable
system for selling and provisioning those services through all its sales
channels and customer touch points - point-of-sale stores, call center,
self-service, etc. MyNetonomy provides Maroc Telecom a best-of-breed,
telecom-focused customer acquisition and service activation system that
accurately models all telecom product and service offerings - wireline,
wireless and convergent - as part of its standard product catalog. In
addition, the service activation and order management functionality provided
as standard features of the product, enable telecom operators to quickly and
efficiently monetize those innovative new services that creative marketing
departments dream-up.
With deployments at leading operators in ten countries across four
continents - including operators like Orange, T-Mobile and Vodafone -
MyNetonomy is battletested, providing carrier-grade performance and
reliability, ensuring that each service activation process is completed
accurately and efficiently.
"We were looking for a system that could improve the entire customer
acquisition and service activation process to make it as effective and
efficient as possible," said Fadhel Kraiem, CIO of Maroc Telecom. "We wanted
a packaged software application that would accelerate the project by
providing as much of the required capabilities as part of a standard product,
and could be implemented, extended and supported by one of our trusted
systems integration partners. MyNetonomy's telecom-focused product and
service catalog and its packaged capabilities in order and service management
matched our needs, while its flexible architecture could be extended to
fulfill our customer care specific requirements and provided easy integration
into our back-end IT infrastructure."
"Customer and service activation are the lifeblood of a telecom
operator," said John Hughes, cofounder and executive vice president of
Netonomy. "Improving the order management and service activation processes
can provide enormous gains to the bottom line. But at the same time, changing
those processes and doing it wrongly can have disastrous effects on the
business. The fact that Maroc Telecom entrusted Netonomy to improving this
vitally important part of their business is a testament to the carrier-grade
quality of our products and the value they deliver."
MyNetonomy was deployed along with a new billing system from LHS. ATOS
Origin was the lead systems integrator on the implementation.
About Netonomy
Netonomy is the leader in customer self-service solutions, providing
online account management, e-Commerce and electronic bill analysis for the
communications industry. The MyNetonomy customer self-service application
suite allows consumers, business customers and POS employees to activate and
manage subscriptions, buy new products and services, review, investigate and
pay bills, resolve problems, and analyze every aspect of the service
relationship using virtually any communications device.
Netonomy customers include innovative and market leading operators like:
Bouygues Telecom, Orange, T-Mobile and Vodafone.
For more information, please visit www.netonomy.com
About Maroc Telecom
In fixed-line telephony, Maroc Telecom offers a range of voice and data
services for residential, professional and corporate customers, as well as
for operators and Internet service providers. The fixed customer base reached
1.35 million lines at June 30, 2005 (a 3% increase over one year), mainly due
to the growth of the public telephony base. This performance is also the
result of an active policy to win new customers, centered on the development
of the El Manzil brand for fixed-line telephony. Improvements included
introducing a wider range of handsets and new packages to better meet
customers' needs. The ADSL customer base continues its development, reaching
a little more than 135,000 accesses at June 30, 2005 (compared to
approximately 60,000 at December 31, 2004).
Maroc Telecom's fixed telephony and data transmission network provides
national coverage and has a switching capacity of nearly 1.9 million lines.
For further information on Maroc Telecom, visit www.maroctelecom.ma/
Netonomy
Contacts: John Hughes, Netonomy, +1-617-424-8490, jh@netonomy.com; Toby Walsh, Brands2Life, +44-(0)20-7592-1200, toby.walsh@brands2life.com
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