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Info Directions Billing Solution Implemented by Acceris Communications; System Enhances Functionality and Productivity to Manage Service Provider's Growing Customer Base VICTOR, N.Y. --(Business Wire)-- May 21, 2004 -- Info Directions, leading developer of net-centric billing, rating, order management, workflow and selling solutions for the telecommunications industry, is pleased to announce that San Diego-based service provider Acceris Communications has implemented its CostGuard(R) software solution to manage rating, billing and customer care functions for its residential and business subscribers.Acceris Communications provides a full range of communications services including local dialtone, domestic and international long distance voice services, and fully integrated data and enhanced services. The company also owns patents related to Voice over Internet Protocol (VoIP) communications technology and has developed a robust softswitch platform that enables fully developed network convergence solutions for voice and data applications. Through CostGuard, Acceris Communications was able to implement a convergent billing and customer care solution that supports the company's rapid growth and expansion into enhanced services including UNE-P, VoIP and other next-generation services. Replacing their legacy billing system, Info Directions helped Acceris Communications meet its critical business deadlines with a full deployment of the system in less than 90 days. "We're pleased to have the opportunity to work with an organization that delivers quality products and service to its customers," said Donald Culeton, president of Info Directions. "Acceris Communications' use of CostGuard to help streamline operations and enhance customer service is another example of the company's desire to continuously add value as a service provider." About Acceris Communications: Acceris is a broad based communications company serving residential, small and medium-sized business and large enterprise customers in the United States. A facilities-based carrier, it provides a range of products including local dial tone and 1+ domestic and international long distance voice services, as well as fully managed and fully integrated data and enhanced services. Acceris offers its communications products and services both directly and through a network of independent agents, primarily via multi-level marketing and commercial agent programs. Acceris also offers a proven network convergence solution for voice and data in Voice over Internet Protocol ("VoIP") communications technology and holds two foundational patents in the VoIP space. For further information, visit Acceris' website at www.acceris.com. About Info Directions, Inc.: Info Directions is a software engineering company that designs, hosts and installs net-centric billing, rating, order management, workflow and selling solutions for progressive communications service providers. Info Directions' benchmark CostGuard(R) line of installed and ASP OSS/BSS products deliver convergent, web-enabled solutions to ICPs, wireless operators, ASPs, CLECs and ISPs offering local, long distance, wireless, VoIP, broadband, content, data, IP, ASP usage, utility, frame relay and xDSL services. The company also provides the Lexys Point of Sale(TM) product to wireless retailers throughout the U.S. and around the world. Info Directions is a Microsoft Gold Certified Partner and a member of the MSDN ISV Program. To learn more about Info Directions, please call 1.888.924.4110 or visit www.infodirections.com. |
